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Loyalty intentions as an outcome of customer delight in a services environment : a South African perspective
Roberts-Lombard, Mornay; Makola, Lebogang; Nkosi, Tholakele - In: African journal of business and economic research : AJBER 15 (2020) 4, pp. 71-96
Persistent link: https://www.econbiz.de/10012669782
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Customer satisfaction index as a performance evaluation metric : a study on Indian e-banking industry
Rajendran, Ragu Prasadh; Suresh, Jayshree - In: International journal of business 22 (2017) 3, pp. 251-274
Persistent link: https://www.econbiz.de/10011747417
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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su; Duy Quy Nguyen-Phuoc; Tien Hanh Duong; My … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin; Teeroovengadum, Viraiyan; Thomas, Peta; … - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
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Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust, loyalty, and perceived value
Pandey, Neeraj; Tripathi, Avinash; Jain, Devendra; Roy, … - In: Journal of strategic marketing 28 (2020) 6, pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
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Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali; Ebrahimi, Mohsen; Soofifard, Rahman - In: International journal of services and operations … 35 (2020) 3, pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
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Factors affecting loyalty of mobile social networks' users
Hajiheydari, Nastaran; Maskan, Babak Hazaveh Hesar; … - In: International journal of e-business research : an … 13 (2017) 1, pp. 66-81
Persistent link: https://www.econbiz.de/10011654740
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Unobserved heterogeneity and the importance of customer loyalty in mobile banking
Liébana-Cabanillas, F.; Santos, Manuel Alonso dos; … - In: Technology analysis & strategic management 29 (2017) 9, pp. 1015-1032
Persistent link: https://www.econbiz.de/10011739777