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Research on the influencing factors of delivery sevice satisfaction of express companies
Li-Jian; Lee, Sang-Chun - In: Journal of international trade & commerce 16 (2020) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10012591156
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The effect of materialism, satisfaction and trust upon attitudinal loyalty : the case of denims
Verma, Pranay - In: Journal of global scholars of marketing science : … 31 (2021) 4, pp. 467-486
Persistent link: https://www.econbiz.de/10012622601
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Do satisfied cellar door visitors want to revisit? : linking past knowledge and consumption behaviors to satisfaction and intention to return
Prayag, Girish; Disegna, Marta; Bruwer, Johan - In: Tourism analysis : an interdisciplinary tourism & … 26 (2021) 2/3, pp. 211-224
Persistent link: https://www.econbiz.de/10012617341
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Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
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How does employee commitment impact customers' attitudinal loyalty?
Agyeiwaah, Elizabeth; Dayour, Frederick; Zhou, Yong - In: Journal of hospitality and tourism insights 5 (2022) 2, pp. 350-376
Persistent link: https://www.econbiz.de/10013189278
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The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
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"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish; Mishra, Abhishek; Gupta, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
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Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR; Subramoniam, Suresh; Nizar Hussain, M. - In: Vision : the journal of business perspective 24 (2020) 4, pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.; Geni, S. L. - In: Understanding digital industry : proceedings of the …, (pp. 316-319). 2020
Persistent link: https://www.econbiz.de/10012226548