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Learning from the past and present : measuring Internet banking service quality

Wu, Yu-lung; Tao, Yu-hui; Yang, Pei-chi - In: The service industries journal 32 (2012) 3/4, pp. 477-497

Persistent link: https://www.econbiz.de/10009510673

An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach

Kashyap, Sachin; Gupta, Sanjeev; Chugh, Tarun - In: International journal of quality & reliability management 41 (2024) 1, pp. 360-391

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The determinants of customer interactions with internet-enabled e-banking services

Liao, Z.; Wong, W. K. - In: Journal of the Operational Research Society : OR 59 (2008) 9, pp. 1201-1210

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Service quality dimensions of hybrid services

Ganguli, Shirshendu; Roy, Sanjit Kumar - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 404-424

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Offline and online banking : where to draw the line when building trust in e-banking?

Yap, Kenneth B.; Wong, David H.; Loh, Claire; Bak, Randall - In: The international journal of bank marketing : IJBM 28 (2010) 1, pp. 27-46

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Kiosk terminals as an opportunity for optimization of the costs and increasing of the quality of banking services in Republic of Macedonia

Trpkoski, Marko - In: Economic development : journal of the Institute of … 12 (2010) 3, pp. 105-118

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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study

Rod, Michel; Ashill, Nicholas J.; Shao, Jinyi; … - In: Marketing intelligence & planning 27 (2009) 1, pp. 103-126

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Challenges faced by banks in providing mobile banking services to the customers

Sobiya, S. L.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 295-302

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Relevancy of banking services costs : the case of less developed regions in Jordan

Al Sawalqa, Fawzi A.; Aliqah, Khaled Abu - 2013

five accepted services include; ATM withdrawal service, balance checking using ATM, counter deposit service, fund … transferring using counter, request for account statement using ATM respectively. When banking services taken as categories, the …

Persistent link: https://www.econbiz.de/10009756977

Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis

Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576

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A service of the

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