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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Finding service quality dimensions and measuring service quality gaps : a study on service quality of Indian banks
Ghosh, Saugat; Chakraborty, Shuvendu - In: Mudra : journal of finance and accounting 7 (2020) 2, pp. 89-104
Persistent link: https://www.econbiz.de/10012502394
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Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar - In: Journal of financial services marketing : JFSM 25 (2020) 1/2, pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
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Role of E- Banking Services with Customer Perception and Satisfaction in Current Scenario
Rao, Shalendra Singh; T, Rani; K, Lakshminarayana; L V, … - 2022
In today's competitive environment, every bank attempts to build long-term relationships with its clients in order to …
Persistent link: https://www.econbiz.de/10014241755
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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
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A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin - In: International journal of logistics economics and … 10 (2023) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
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Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi; Parahoo, Sanjai K. - In: International journal of financial services management … 9 (2018) 2, pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
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Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
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Effect of demographic variables on customer perceived internet banking service quality : empirical evidence from India
Gupta, Kamal K.; Bansal, Ipshita - In: Paradigm : the journal of Institute of Management Technology 15 (2011) 1/2, pp. 83-92
Persistent link: https://www.econbiz.de/10011758454