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Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari; Dubey, Rameshwar; Agarwal, Sonal - In: International journal of productivity and quality … 14 (2014) 4, pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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A sustainable banking services analysis and its effect on customer satisfaction
Puri, Neha; Garg, Vikas - In: Journal of sustainable finance & investment 13 (2023) 1, pp. 678-699
Persistent link: https://www.econbiz.de/10013545696
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Measuring the service quality of automated teller machines : a study of banks of India
Dhingra, Sanjay - In: International journal of business excellence 15 (2018) 4, pp. 411-424
Persistent link: https://www.econbiz.de/10011954289
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An empirical approach to customer perception of mobile banking in Indian scenario
Ali, Sadia Samar; Kaur, Rajbir - In: International journal of business innovation and research 9 (2015) 3, pp. 272-294
Persistent link: https://www.econbiz.de/10011538044
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Logistic service quality and organisational performance : conceptualisation, measure development, measure test and model fit
Kamble, Sachin S.; Gawankar, Shradha; Raut, Rakesh - In: International journal of logistics systems and management 25 (2016) 4, pp. 532-557
Persistent link: https://www.econbiz.de/10011666245
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Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach
Bhati, Narender Singh - In: International journal of services, economics and management 11 (2020) 2, pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
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Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit; Datta, Biplab; Jebarajakirthy, Charles - In: Services marketing quarterly 40 (2019) 3, pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
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An empirical study analyzing the ATM service quality and customer satisfaction relationship in Rwanda
Alexis, Nshimiyimana; Chen, Wenpei - In: International journal of business and economics … 8 (2019) 6, pp. 439-451
Persistent link: https://www.econbiz.de/10012236960
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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh
Khan, Abdul Gaffar; Mahmud, Md. Shahed; Lima, Reshma Pervin - In: International journal of financial services management … 10 (2020) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012284657