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Market turbulence and service innovation in hospitality : examining the underlying mechanisms of employee and organizational resilience
Senbeto, Dagnachew Leta; Hon, Alice H. Y. - In: The service industries journal 40 (2020) 15/16, pp. 1119-1139
Persistent link: https://www.econbiz.de/10012403819
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Capable design or designing capabilities? : an exploration of service design as an emerging organizational capability in Telenor
Martinkenaite, Ieva; Breunig, Karl Joachim; Fjuk, Annita - In: Journal of entrepreneurship, management and innovation … 13 (2017) 1, pp. 69-87
Persistent link: https://www.econbiz.de/10011870112
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Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani; Fuglsang, Lars - In: Journal of service management 28 (2017) 5, pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
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Iterative uncertainty reduction in multi-actor smart service innovation
Poeppelbuss, Jens; Ebel, Martin; Anke, Jürgen - In: Electronic markets : EM ; the international journal of … 32 (2022) 2, pp. 599-627
Persistent link: https://www.econbiz.de/10013399579
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Organising development processes : the case of product-service systems
Aas, Tor Helge; Breunig, Karl Joachim; Hellström, Magnus; … - In: International journal of innovation management : IJIM 27 (2023) 6, pp. 1-30
Persistent link: https://www.econbiz.de/10014500884
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Reengineering the organization with a service orientation
Vernadat, François B. - In: Service enterprise integration : an enterprise …, (pp. 77-101). 2010
Persistent link: https://www.econbiz.de/10008810240
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The practitioner view
Smart, Ian; Bestwick, Stuart; Jarrett, Neil; O'Conner, … - In: Service design and delivery, (pp. 153-166). 2011
Persistent link: https://www.econbiz.de/10009011802
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Designing competitive service models
Martinez, Veronica; Turner, Trevor - In: Service design and delivery, (pp. 61-81). 2011
Persistent link: https://www.econbiz.de/10009011821
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The IBM story
Loving, Charles - In: Service design and delivery, (pp. 31-40). 2011
Persistent link: https://www.econbiz.de/10009011827
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Personale und organisationale Aspekte der Dienstleistungsproduktivität : Steigerung von Effektivität und Effizienz der Dienstleistung und Ihrer Erbringungsprozesse
Heeg, Franz Josef; Schneider-Heeg, Brigitte - 2011
Persistent link: https://www.econbiz.de/10009230440