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Mediating effect of brand relationship quality on relational bonds and online grocery retailer loyalty

Alagarsamy, Subburaj; Mehrolia, Sangeeta; Singh, Brijesh - In: Journal of internet commerce 20 (2021) 2, pp. 246-272

Persistent link: https://www.econbiz.de/10012514131

Customer service at independent retail food chains in Kwazulu-Natal

Tlapana, Tshepo - In: Expert journal of marketing 8 (2020) 2, pp. 89-98

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Customer Expectation, Satisfaction and Loyalty : A Study of Grocery Retail Sector in South Africa

Barnard, Brian; Dlamini, Mfundo - 2021

loyalty. A quantitative approach was used for this study, and the data was collected using a questionnaire. The study looked … impact on customer loyalty which was in line with the literature and answered the overall research question. Future studies … physical channel start online and there is an advent of price comparison mechanisms …

Persistent link: https://www.econbiz.de/10013237062

Impact of customer experience on attitude and repurchase intention in online grocery retailing : a moderation mechanism of value co-creation

Anshu, Kumari; Gaur, Loveleen; Singh, Gurmeet - In: Journal of retailing and consumer services 64 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013209516

Food in retailers' commercial offer : possibilities of building relationships with consumers

Kucharska, Barbara - In: Olsztyn economic journal 14 (2019) 3, pp. 313-324

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Modern grocery retailing consumer's profile is there a need for convenience stores to redefine precision marketing strategy in Romania? : post Covid outbreak analyze

Stratila, Andreea-Elena - In: Journal of Eastern Europe research in business & … 2022 (2022), pp. 1-14

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How consumers reconcile discordant food retailer brand images

Beresford, Paul; Hirst, Craig - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 11/12, pp. 1104-1124

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Building chain loyalty in grocery retailing by means of loyalty programs : a study of "the Norwegian case"

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Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats

Goić, Marcel; Levenier, Camilo; Montoya, Ricardo - In: Journal of retailing and consumer services 60 (2021), pp. 1-17

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LRFMP model for customer segmentation in the grocery retail industry : a case study

Peker, Serhat; Kocyigit, Altan; Eren, P. Erhan - In: Marketing intelligence & planning 35 (2017) 4, pp. 544-559

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