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Polychronicity and scheduling's role in reducing role stress and enhancing sales performance
Fournier, Christophe; Weeks, William A.; Blocker, … - In: The journal of personal selling & sales management : JPSSM 33 (2013) 2, pp. 197-210
Persistent link: https://www.econbiz.de/10009745298
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Bringing meaning to the sales job : the effect of ethical climate and customer demandingness
Jaramillo, Fernando; Mulki, Jay P.; Boles, James S. - In: Journal of business research : JBR 66 (2013) 11, pp. 2301-2307
Persistent link: https://www.econbiz.de/10009789008
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Examining impacts of technostress on the professional salesperson's behavioural performance
Tarafdar, Monideepa; Pullins, Ellen; Ragu-Nathan, T. S. - In: The journal of personal selling & sales management : JPSSM 34 (2014) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10010338156
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Understanding effects of salesperson locus of control
Hamwi, Alex; Rutherford, Brian Nicholas; Boles, James S.; … - In: The journal of business & industrial marketing 29 (2014) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10010252804
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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Exploring the state of salesperson insecurity : how it emerges and why it matters?
Chaker, Nawar N.; Schumann, David W.; Zablah, Alex R.; … - In: Journal of marketing theory and practice 24 (2016) 3, pp. 344-364
Persistent link: https://www.econbiz.de/10011532958
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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Salesperson brand attachment : a job demands-resources theory perspective
Allison, Lee; Flaherty, Karen E.; Jung, Jin Ho; … - In: The journal of personal selling & sales management : JPSSM 36 (2016) 1, pp. 3-18
Persistent link: https://www.econbiz.de/10011486143
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Ethical leadership in the salesforce : effects on salesperson customer orientation, commitment to customer value and job stress
Schwepker, Charles H. <Jr.>; Ingram, Thomas N. - In: The journal of business & industrial marketing 31 (2016) 7, pp. 914-927
Persistent link: https://www.econbiz.de/10011564161