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The role of customer participation for enhancing repurchase intention
Chen, Chih-Cheng Volvic; Chen, Chih-Jou - In: Management decision : MD 55 (2017) 3, pp. 547-562
Persistent link: https://www.econbiz.de/10011704289
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The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder; Nikhashemi, Seyed Rajab; Azam, S. … - In: International journal of quality and service sciences 8 (2016) 4, pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
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Predicting repurchase intention for online clothing brands in Taiwan : quality disconfirmation, satisfaction, and corporate social responsibility
Tsai, Huei-Ting; Chang, Hsin-Cheng; Tsai, Ming-Tien - In: Electronic commerce research 16 (2016) 3, pp. 375-399
Persistent link: https://www.econbiz.de/10011556564
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Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka - In: International journal of emerging markets 11 (2016) 3, pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
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Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif; Wu, Min - In: Journal of retailing and consumer services 54 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
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How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu; Li, Yong-Quan; Liu, Chih-Hsing - In: Journal of air transport management 75 (2019), pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
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Impact of service quality and trust on repurchase intentions : the case of Pakistan airline industry
Saleem, Muhammad Abid; Zahra, Sadaf; Yaseen, Asif - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1136-1159
Persistent link: https://www.econbiz.de/10011796585
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Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb
Liang, Lena Jingen; Choi, Hwansuk Chris; Joppe, Marion - In: International journal of hospitality management 69 (2018), pp. 41-48
Persistent link: https://www.econbiz.de/10011821815
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun - In: International journal of services and operations management 21 (2015) 2, pp. 175-186
Persistent link: https://www.econbiz.de/10011380064