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There are growing interests in understanding how word-of-mouth (WOM) on the Internet is generated and how it influences consumers' purchase decisions at retail outlets. A unique aspect of the WOM effect is the presence of a positive feedback mechanism between WOM and retail sales. We...
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In this paper, we examine the persuasive influences of online user comments (or word-of-mouth) and of the reviews by movie critics on moviegoers’ evaluation of to-be-released movies. Two distinctive features of this study are: (1) moviegoers are considered to be heterogeneous in their movie...
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Aim/purpose - This study explores how the content feature and source of eWOM affect people's intentions and further … analyses the effectiveness of eWOM on people's intention to watch movies. Design/methodology/approach - The study considers two … differences exist between the West and the East in the content feature of eWOM. Originality/value/contribution - If a type of …
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