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1
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
2
Digitalization of customer service in small and medium-sized enterprises : drivers for the development and improvement
Costa, Ana Carolina Ferreira
;
Neto, Fernando Capelo
; …
- In:
International journal of entrepreneurial behavior & research
30
(
2024
)
2/3
,
pp. 305-341
Persistent link: https://www.econbiz.de/10014489097
Saved in:
3
Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage
Sheth, Jagdish N.
(
ed.
);
Jain, Varsha
(
ed.
); …
-
2024
digital era. Given the pace of
digitization
and the rise in customer expectations post-pandemic, organizations must focus on …
Persistent link: https://www.econbiz.de/10014444013
Saved in:
4
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
5
Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
6
Essays on interactions in social media
Jakić, Ana
-
2017
Persistent link: https://www.econbiz.de/10011750384
Saved in:
7
Exploring the drivers of brand loyalty in a digitized world
Khattak, Toobah Sharif
;
Billah, Usamah Iyyaz
- In:
The Lahore journal of business
10
(
2022
)
2
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014280614
Saved in:
8
Editorial: digital and virtual world research on brands and marketing development
Lim, Lynn L. K.
;
Melewar, T. C.
- In:
The journal of brand management : an international journal
19
(
2011/12
)
1
,
pp. 1-3
Persistent link: https://www.econbiz.de/10009373415
Saved in:
9
Brand to E-Brand in Digital Age
Singh, Balgopal
-
2014
The role of brands and branding in the new economy that is characterized by
digitization
and globalization are …
Persistent link: https://www.econbiz.de/10013040278
Saved in:
10
Beyond social media engagement : holistic digital engagement and a social identity perspective
Farhat, Kashif
;
Aslam, Wajeeha
;
Mokhtar, Sany Sanuri Mohd
- In:
Journal of internet commerce
20
(
2021
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10012549664
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