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111
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109
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104
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100
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99
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94
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89
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85
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85
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85
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85
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82
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80
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77
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75
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74
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73
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72
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72
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68
Thaichon, Park
68
Hollebeek, Linda D.
67
Stavins, Joanna
66
Wansink, Brian
66
Agarwal, Sumit
65
Paul, Justin
64
Ashkanasy, Neal M.
63
Jang, Soocheong
63
Ko, Eunju
59
Laroche, Michel
59
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59
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59
Spiller, Achim
59
Woodside, Arch G.
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Cogent business & management
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International journal of contemporary hospitality management
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Journal of international consumer marketing
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Marketing letters : a journal of research in marketing
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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The international review of retail, distribution and consumer research
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Journal of hospitality marketing & management
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Journal of strategic marketing
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ECONIS (ZBW)
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1,202
EconStor
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BASE
168
OLC EcoSci
64
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6
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date (oldest first)
1
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
2
A neurophysiological exploration of the dynamic nature of
emotions
during the customer experience
Verhulst, Nanouk
;
Vermeir, Iris
;
Slabbinck, Hendrik
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012305889
Saved in:
3
Measuring customer experience in situ : the link between appraisals,
emotions
and overall assessments
Liu, Wei
;
Sparks, Beverley
;
Coghlan, Alexandra
- In:
International journal of hospitality management
59
(
2016
),
pp. 42-49
Persistent link: https://www.econbiz.de/10011609929
Saved in:
4
How do you feel today? : managing patient
emotions
during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Showrooming and retail opportunities : a qualitative investigation via a consumer-experience lens
Sit, Jason Kokho
;
Hoang, Anna
;
Inversini, Alessandro
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 163-174
Persistent link: https://www.econbiz.de/10011801910
Saved in:
7
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
8
Other customer service failures :
emotions
, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
9
Retail customer experience: a systematic literature review
Kang, Jiyeon
;
Fend, Lars
-
2021
orchestrate various elements of the retail customer experience, provoking desirable customer
emotions
and cognition, it leads to …
Persistent link: https://www.econbiz.de/10012589442
Saved in:
10
Exploring customer experience during channel switching in omnichannel retailing context : a qualitative assessment
Anh Thi Van Nguyen
;
McClelland, Bob
;
Nguyen Hoang Thuan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013209558
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