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Customer response toward employees' emotional labor in service industry settings

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Luxury product to service brand extension and brand equity transfer

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Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context

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A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention

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The influence of social capital through social media : a study of the creation of value in shopping behaviour

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Role of multidimensional customer brand engagement on customer behavior for online grocery shopping

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Understanding the role of anticipated loss and gain during consumer competition : the moderation of purchase importance and prior brand attitude

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