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Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
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Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?
Yoganandan, G.; Vasan, M. - In: International journal of logistics systems and … 48 (2024) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10015065427
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The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic
Restuputri, Dian Palupi; Indriani, Tri Ratna; Masudin, Ilyas - In: Cogent business & management 8 (2021) 1, pp. 1-35
This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty …
Persistent link: https://www.econbiz.de/10012661363
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Service quality of e-Commerce logistics services
Sankar, Jeganathan Gomathi; Gopalakrishnan T - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
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Influence of service quality on customer satisfaction in Serbian logistics practice
Dašić, Miloš; Trajković, Slaviša; Jakšić, Krsto - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 13 (2022) 1, pp. 19-24
Persistent link: https://www.econbiz.de/10013342019
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A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin - In: International journal of logistics economics and … 10 (2023) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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E-commerce logistics service quality : customer satisfaction and loyalty
Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014306944
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An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi; Esmaeili, Ahmad - In: International journal of services and operations management 21 (2015) 3, pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering : evidence from Indonesian logistics service providers
Masudin, Ilyas; Safitri, Nika Tampi; Restuputri, Dian Palupi - In: Cogent business & management 7 (2020) 1, pp. 1-30
This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with … customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the … logistics service in this study would provide a different perspective in terms of capturing the voice of customers' perception …
Persistent link: https://www.econbiz.de/10012650009