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Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited

Cronin, J. J. - In: The journal of services marketing 30 (2016) 3, pp. 261-265

Persistent link: https://www.econbiz.de/10011524364

A value co-creation model for wine tourism

Festa, Guiseppe; Vrontis, Demetris; Thrassou, Alkis; … - In: International journal of management practice : IJMP 8 (2015) 3, pp. 247-267

Persistent link: https://www.econbiz.de/10011545009

Reexamining the place of servicescape in marketing : a service-dominant logic perspective

Nilsson, Elin; Ballantyne, David - In: The journal of services marketing 28 (2014) 5, pp. 374-379

Persistent link: https://www.econbiz.de/10010419908

Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Persistent link: https://www.econbiz.de/10010426047

Service-dominant orientation : measurement and impact on performance outcomes

Karpen, Ingo O.; Bove, Liliana L.; Lukas, Bryan A.; … - In: Journal of retailing 91 (2015) 1, pp. 89-108

Persistent link: https://www.econbiz.de/10010500748

Adoption of technology-based services : the role of customers' willingness to co-create

Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71

Persistent link: https://www.econbiz.de/10010504650

Exploring value propositions and service innovation : a service-dominant logic study

Skålén, Per; Gummerus, Johanna; Koskull, Catharina von; … - In: Journal of the Academy of Marketing Science 43 (2015) 2, pp. 137-158

Persistent link: https://www.econbiz.de/10010504693

Managerial practices of co-creation and psychosocial work outcomes

Gjerald, Olga; Furunes, Trude - In: Tourism employment in Nordic countries : trends, …, (pp. 213-234). 2020

This chapter contributes to knowledge about managerial practices related to co-creation and how these practices are connected to psychosocial work outcomes. The analysis identifies six particular practices that managers in different service companies apply to their work, these are: (1)...

Persistent link: https://www.econbiz.de/10012292473

Revealing customer dominant logic in healthcare services

Seppänen, Kaisa; Huiskonen, Janne; Koivuniemi, Jouni; … - In: International journal of services and operations management 26 (2017) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011719181

Enhancing value co-creation in professional service projects : the roles of professionals, clients and their effective

Chih, Ying-Yi; Zwikael, Ofer; Restubog, Simon Lloyd D. - In: International journal of project management : the … 37 (2019) 5, pp. 599-615

Persistent link: https://www.econbiz.de/10012051709