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Three essays based on clickstream data : analyzing, understanding and managing online customer behavior
Becker, Ingo Frank - 2016
Persistent link: https://www.econbiz.de/10011523918
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Online trust-building mechanisms for existing brands : the moderating role of the e-business platform certification system
Ke, Dan; Chen, Anran; Su, Chenting - In: Electronic commerce research 16 (2016) 2, pp. 189-216
Persistent link: https://www.econbiz.de/10011527509
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Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade
Moriuchi, Emi; Takahashi, Ikuo - In: Australasian marketing journal 24 (2016) 2, pp. 146-156
Persistent link: https://www.econbiz.de/10011527547
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Models of customer experience for B2C e-commerce enterprises
Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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A study on the impact of design attributes on E-payment service utility
See-To, Eric W. K.; Ho, Kevin K. W. - In: Information & management : the internat. journal of … 53 (2016) 5, pp. 668-681
Persistent link: https://www.econbiz.de/10011530491
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The role of the brand in driving online loyalty for multichannel retailers
Frasquet Deltoro, Marta; Ruiz-Molina, María-Eugenia; … - In: The international review of retail, distribution and … 25 (2015) 5, pp. 490-502
Persistent link: https://www.econbiz.de/10011534118
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Does relationship marketing matter in online retailing? : a meta-analytic approach
Verma, Varsha; Sharma, Dheeraj; Sheth, Jagdish N. - In: Journal of the Academy of Marketing Science 44 (2016) 2, pp. 206-217
Persistent link: https://www.econbiz.de/10011453218
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Customer participation in online co-creation experience : the role of e-service quality
Elsharnouby, Tamer H.; Mahrous, Abeer A. - In: Journal of research in interactive marketing : … 9 (2015) 4, pp. 313-336
Persistent link: https://www.econbiz.de/10011456271
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Individual level culture influence on online consumer iTrust aspects towards purchase intention across cultures : a S-O-R model
Sohaib, Osama; Kang, Kyeong - In: International journal of electronic business 12 (2015) 2, pp. 142-161
Persistent link: https://www.econbiz.de/10011458138