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Factors that influence customer trust and satisfaction in mobile banking : a problematization approach

Geebren, Ahmed; Jabbar, Abdul - In: International journal of e-business research : an … 17 (2021) 3, pp. 66-82

Persistent link: https://www.econbiz.de/10012605288

Banking goes digital : the main determinants of the clients' satisfaction and trust toward fintech-based services

Rhanoui, Salma - In: International journal of economics and financial issues … 12 (2022) 5, pp. 10-20

Persistent link: https://www.econbiz.de/10013433314

Adding voice to the omnichannel and how that affects brand trust

Pagani, Margherita; Racat, Margot; Hofacker, Charles F. - In: Journal of interactive marketing : a quarterly … 48 (2019), pp. 89-105

Persistent link: https://www.econbiz.de/10012129486

The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services

Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55

Persistent link: https://www.econbiz.de/10011575147

The impact of consumer protection in the digital age : evidence from the European Union

Rösner, Anja; Haucap, Justus; Heimeshoff, Ulrich - 2020

We investigate the effect of an EU-wide consumer protection regulation on consumer trust as well as consumer behavior … with multiple time periods. We find a significant relationship between the introduction of the UCPD and consumer trust and …

Persistent link: https://www.econbiz.de/10012152701

Exploring the role of complaint handling among complaining consumers

Singh, Vaishali; Jain, Amit; Choraria, Sapna - In: Vision : the journal of business perspective 20 (2016) 4, pp. 331-344

Persistent link: https://www.econbiz.de/10011684855

The role of customization, brand trust, and privacy concerns in advergaming

Wottrich, Verena M.; Verlegh, Peeter; Smit, Edith G. - In: International journal of advertising : the quarterly … 36 (2017) 1, pp. 60-81

Persistent link: https://www.econbiz.de/10011687883

Factors affecting trust towards online retailers in India : an empirical study

Punyatoya, Plavini - In: International journal of business innovation and research 17 (2018) 3, pp. 342-360

Persistent link: https://www.econbiz.de/10011966978

The influence of website design on customer online trust and perceived risk towards purchase intention : a case of O2O commerce in Indonesia

Permatasari, Anggraeni; Kartikowati, Mayci - In: International journal of business and globalisation : IJBG 21 (2018) 1, pp. 74-86

Persistent link: https://www.econbiz.de/10011967025

Trust-assuring arguments in B2C e-commerce : impact of content, source, and price on trust

Kim, Dongmin; Benbasat, Izak - In: Journal of management information systems : JMIS 26 (2009/10) 3, pp. 175-206

Persistent link: https://www.econbiz.de/10003956637

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