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The role of in-flight service quality on value for money in business class : a logit model on the airline industry

Atalık, Özlem; Bakır, Mahmut; Akan, Şahap - In: Administrative Sciences : open access journal 9 (2019) 1/26, pp. 1-15

The main purpose of this study was to investigate the effect of in-flight service quality on value for money for business passengers in airlines. In this study, in-flight service quality included four dimensions-seat comfort, staff service, food and beverages, and in-flight entertainment-while...

Persistent link: https://www.econbiz.de/10012126835

A bibliometric analysis of airport service quality

Bakır, Mahmut; Özdemir, Emircan; Akan, Şahap; … - In: Journal of air transport management 104 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013383511

A novel MADM approach to the ground-handling agent selection problem in B2B markets

Bakır, Mahmut; Özdemir, Emircan; Akan, Şahap - In: Journal of Advances in Management Research 18 (2021) 5, pp. 684-707

Purpose: Ground-handling services are important for effective aircraft operations in the air transportation system. Airlines often outsource these services to ground-handling agents through business-to-business (B2B) marketing decisions. Therefore, this paper aims to address the problem of...

Persistent link: https://www.econbiz.de/10012540543

Service quality and financial performance analysis in low-cost airlines : an integrated multi-criteria quadrant application

Durmaz, Emrah; Akan, Şahap; Bakır, Mahmut - In: International journal of economics and business … 20 (2020) 2, pp. 168-191

Persistent link: https://www.econbiz.de/10012271196

Exploring service quality of low-cost airlines in Europe : an integrated MCDM approach

Bakır, Mahmut; Akan, Şahap; Durmaz, Emrah - In: Economics and business review 5/19 (2019) 2, pp. 109-130

Persistent link: https://www.econbiz.de/10012158905

Purchase intention toward green airlines and willingness to pay more : extending the theory of planned behavior

Akan, Şahap; Özdemir, Emircan; Bakır, Mahmut - In: Corporate Governance, Sustainability, and Information …, (pp. 123-143). 2022

Persistent link: https://www.econbiz.de/10013440355

The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study

Bakır, Mahmut - In: Measuring consumer behavior in hospitality for enhanced …, (pp. 230-250). 2023

Persistent link: https://www.econbiz.de/10014295142

Multiple-Criteria approach of the operational performance evaluation in the Airline industry : evidence from the emerging markets

Bakir, Mahmut; Akan, Şahap; Kiraci, Kasım; … - In: Romanian journal of economic forecasting 23 (2020) 2, pp. 149-172

Persistent link: https://www.econbiz.de/10012423184

What can we learn from the JATM literature for the future of aviation post Covid-19? : a bibliometric and visualization analysis

Tanrıverdi, Gökhan; Bakır, Mahmut; Merkert, Rico - In: Journal of air transport management 89 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012384532

A hybrid analysis of consumer preference for domestic products : combining PLS-SEM and ANN approaches

Mkedder, Nadjim; Bakır, Mahmut - In: Journal of global marketing 36 (2023) 5, pp. 372-395

Persistent link: https://www.econbiz.de/10014390336