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Slow tourism : conceptualization and interpretation : a travel vloggers' perspective
Manthiou, Aikaterini; Klaus, Philipp; Van Ha Luong - In: Tourism management : research, policies, practice 93 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013366065
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How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp - In: Journal of retailing and consumer services 68 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
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Priceless time : the UHNWI's most precious possession : implications for international marketing theory and practice
Klaus, Philipp; Park, Jungkun; Tarquini-Poli, Annalisa - In: International marketing review 39 (2022) 2, pp. 335-351
Persistent link: https://www.econbiz.de/10013396196
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The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini; Klaus, Philipp - In: Technological forecasting & social change : an … 177 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013345867
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Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp; Tarquini-Poli, Annalisa - In: European journal of marketing 56 (2022) 4, pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
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Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp - In: The journal of services marketing 37 (2023) 6, pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
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There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.; Klaus, Philipp; Wetzels, Martin - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
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Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp; Kuppelwieser, Volker; Heinonen, Kristina - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
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A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp; Kuppelwieser, Volker - In: Journal of retailing and consumer services 73 (2023), pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
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Solo tourism : exploration and conceptualization : a semi-supervised machine learning approach
Manthiou, Aikaterini; Van Ha Luong; Klaus, Philipp - In: Journal of travel and tourism marketing 40 (2023) 6, pp. 453-474
Persistent link: https://www.econbiz.de/10014419157