Kurvinen, Matti; Töyrylä, Ilkka; Murthy, D. N. P. - 2016
"Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management … just fraud reduction. Understand the different actors (customers, service agents, warranty providers, etc.) and different … forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent …