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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
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Analysis of influence of quality of service and quality of products on loyalty of members with member satisfaction as intervening variable in Loan and Save Cooperative Nasari Branc...
Marbun, April Sabdi; Sinulingga, Sukaria; Iskandarini - In: Academic journal of economic studies 4 (2018) 3, pp. 106-121
Persistent link: https://www.econbiz.de/10011917855
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
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Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
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An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi; Acharyulu, G. V. R. K. - In: International journal of electronic marketing and … 13 (2022) 4, pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
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DFSS in marketing : designing an innovative value co-creation campaign
Potra, Sabina; Pugna, Adrian - In: International journal of six sigma and competitive … 9 (2015) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011524923
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A Quality Value Chain Network : Linking Supply Chain Quality to Customer Lifetime Value
Yu, Qiuping; Shunko, Masha; Mankad, Shawn - 2017
We create a quality value chain network concept to analyze the impact of supply chain quality (SCQ) on the customer lifetime value (CLV). We apply our framework to a rich dataset from a major restaurant chain utilizing text analysis of the complaints to measure SCQ, a two-stage least squares...
Persistent link: https://www.econbiz.de/10014120958
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The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10009687978