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Exploring antecedents of customer citizenship behaviors in services

Choi, Laee; Lotz, Sherry L. - In: The service industries journal 38 (2018) 9/10, pp. 607-628

Persistent link: https://www.econbiz.de/10011880867

Value co-creation in ecotourism : finding solutions in a digital era

Hernández-López, Laura; Barrio-García, Salvador del - In: Journal of business 10 (2018) 1, pp. 38-51

Persistent link: https://www.econbiz.de/10012131490

Evaluating the outcomes of service ecosystems : the interplay between ecosystem well-being and customer well-being

Baccarani, Claudio; Cassia, Fabio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 834-846

Persistent link: https://www.econbiz.de/10011804576

Antecedents of customer value co-creation in Islamic banking : the role of religiosity, perceived value and behavioral factors

Abror, Abror; Patrisia, Dina; Engriani, Yunita; Nazirul … - In: Cogent business & management 10 (2023) 3, pp. 1-19

This study aims to examine some antecedents of customer value co-creation in the Islamic bank industry. It also …

Persistent link: https://www.econbiz.de/10014506339

How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality

Berenguer Contrí, Gloria; Gil Saura, Irene; … - In: Journal of industrial and business economics 51 (2024) 1, pp. 189-209

Persistent link: https://www.econbiz.de/10014512487

Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes

Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 91 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012389079

Impact of Customer Perception of Value Co-Creation for Personalization in Online Shopping

Abitha Kumari J, Jensolin; Gotmare, Preeti R. - 2022

Electronic commerce firms adopt advanced technologies to provide personalization of marketing-mix with data for personalization co-created by consumers. This study explores customer's perception of value co-creation and how it impacts intention to co-create value. Customer perception of value...

Persistent link: https://www.econbiz.de/10014240543

Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being

Zhang, Yu; Su, Jiafu; Guo, Honggui; Lee, Jeoung Yul; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013364473

Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention

Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013383252

Customer satisfaction with co-created hospitality services : regulatory focus orientation and positive disconfirmation

Kuzgun, Ebru; Altinigne, Nesenur; Arıkan, Esra - In: Journal of vacation marketing 28 (2022) 4, pp. 510-523

Persistent link: https://www.econbiz.de/10013387795