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Nowcasting in Chatbot Design :...
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National Bureau of Economic Research
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American Marketing Association
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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HAL
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41
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
42
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
43
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
44
Predictors of customer loyalty to mobile service provider in South Africa
Chinomona, Richard
;
Sandada, Maxwell
- In:
International business and economics research journal
12
(
2013
)
12
,
pp. 1631-1643
Persistent link: https://www.econbiz.de/10010248952
Saved in:
45
Consumer behaviour, customer satisfaction vis-a-vis brand performance : an empirical study of dairy food supply chain in India
Mishra, Pramod Kumar
;
Raja Shekhar, B.
- In:
International journal of Indian culture and business …
7
(
2013
)
3
,
pp. 399-412
Persistent link: https://www.econbiz.de/10010253566
Saved in:
46
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
47
The role of customer orientation in the relationship between manager communications and customer satisfaction
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Roseman, Mary
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 198-209
Persistent link: https://www.econbiz.de/10011434620
Saved in:
48
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
49
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
50
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
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