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Key determinants of passenger loyalty in the low-cost airline business

Akamavi, Raphaël K.; Mohamed, Elsayed; Pellmann, Katharina - In: Tourism management : research, policies, practice 46 (2015), pp. 528-545

Persistent link: https://www.econbiz.de/10010486200

Living "up in the air" : meeting the frequent flyer passenger

Castillo-Manzano, José I.; López-Valpuesta, Lourdes - In: Journal of air transport management 40 (2014), pp. 48-55

Persistent link: https://www.econbiz.de/10010412013

Heterogeneous development of cognitive dissonance over time and its effect on satisfaction and loyalty

Koller, Monika; Salzberger, Thomas - In: Journal of customer behaviour 11 (2012) 3, pp. 261-280

Persistent link: https://www.econbiz.de/10009684799

The Impact of Service Quality on Passenger Loyalty and the Mediating Roles of Relationship Quality : A Study of Domestic Flights With Vietnamese Low-Cost Airlines

Ha Nam Khanh, Giao; Vương, và Bùi Nhất - 2021

The aim of this research is to investigate the effect of service quality on passenger loyalty as well as the mediating roles of relationship quality (perceives value, passenger trust, and satisfaction). The survey was conducted with a total of 321 passengers who have used low-cost airline...

Persistent link: https://www.econbiz.de/10013226412

The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective

Shen, Chao; Yahya, Yazkhiruni - In: Journal of air transport management 91 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495501

Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines

Han, Heesup; Koo, Bonhak; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 347-360

Persistent link: https://www.econbiz.de/10012289336

Supply chain integration and customer relationship management in the airline logistics

Al Shurideh, Muhammad; Alsharari, Nizar Mohammad; Al … - In: Theoretical economics letters 9 (2019) 2, pp. 392-414

Persistent link: https://www.econbiz.de/10012005463

Low‐price guarantees as advertisement strategy and compensation policy : the more, the better?

Haesevoets, Tessa; Van Hiel, Alain; Onraet, Emma; … - In: Journal of consumer behaviour : an international … 16 (2017) 5, pp. 389-402

Persistent link: https://www.econbiz.de/10011814798

A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong

Lee, Carman K. M.; Ng, K. K. H.; Chan, Hing Kai; Choy, … - In: Journal of air transport management 73 (2018), pp. 46-57

Persistent link: https://www.econbiz.de/10011937484

An investigation of customer satisfaction with low-cost and full-service airline companies

Kos Koklič, Mateja; Kukar-Kinney, Monika; Vegelj, Spela - In: Journal of business research : JBR 80 (2017), pp. 188-196

Persistent link: https://www.econbiz.de/10011771489