//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The complex firm financial eff...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
25,935
Beziehungsmarketing
25,260
Customer satisfaction
15,250
Kundenzufriedenheit
13,674
Consumer behaviour
11,492
Konsumentenverhalten
11,302
Service quality
7,719
Dienstleistungsqualität
7,523
Brand management
2,747
Markenführung
2,735
Deutschland
2,670
Germany
2,612
Kundenwert
2,588
Customer value
2,527
Theorie
2,421
Theory
2,416
Lieferantenmanagement
2,414
Supplier relationship management
2,413
Social Web
2,225
Social web
2,224
Brand image
2,139
Markenimage
2,128
Electronic Commerce
2,062
Marketingmanagement
2,038
Marketing management
2,020
E-commerce
1,993
Online-Handel
1,760
Online retailing
1,753
Online-Marketing
1,726
Internet marketing
1,714
Einzelhandel
1,647
Customer service
1,641
Retail trade
1,637
Kundenintegration
1,594
Customer integration
1,593
Kundenservice
1,573
Vertrauen
1,555
Confidence
1,549
USA
1,451
United States
1,414
more ...
less ...
Online availability
All
Undetermined
14,295
Free
5,709
Type of publication
All
Article
29,099
Book / Working Paper
9,552
Journal
42
Other
28
Type of publication (narrower categories)
All
Article in journal
21,814
Aufsatz in Zeitschrift
21,814
Aufsatz im Buch
4,077
Book section
4,077
Hochschulschrift
1,767
research-article
1,609
Thesis
1,422
Graue Literatur
1,340
Non-commercial literature
1,340
Working Paper
923
Arbeitspapier
864
Collection of articles of several authors
633
Sammelwerk
633
Case study
565
Fallstudie
565
Aufsatzsammlung
420
Ratgeber
243
Guidebook
222
Conference paper
209
Konferenzbeitrag
209
Bibliografie enthalten
167
Bibliography included
167
conceptual-paper
159
Lehrbuch
155
Textbook
136
Article
134
Konferenzschrift
128
case-report
128
review-article
114
Dissertation u.a. Prüfungsschriften
107
Handbook
107
Handbuch
107
review
87
Collection of articles written by one author
80
Conference proceedings
80
Sammlung
80
Reprint
55
viewpoint
44
Interview
32
Glossar enthalten
25
more ...
less ...
Language
All
English
31,566
German
6,214
Undetermined
888
French
30
Polish
20
Italian
17
Romanian
13
Spanish
13
Lithuanian
9
Czech
8
Swedish
5
Dutch
4
Indonesian
3
Russian
3
Portuguese
2
Danish
1
Hungarian
1
Multiple languages
1
Slovak
1
Albanian
1
Serbian
1
Turkish
1
more ...
less ...
Author
All
Homburg, Christian
145
Bruhn, Manfred
127
Kumar, V.
95
Han, Heesup
92
Huber, Frank
78
Bauer, Hans H.
70
Verhoef, Peter C.
66
Herrmann, Andreas
60
Mattila, Anna S.
60
Stauss, Bernd
54
Mittal, Vikas
52
Hollebeek, Linda D.
51
Svensson, Göran
51
Gil Saura, Irene
49
Aksoy, Lerzan
48
Krafft, Manfred
47
Matzler, Kurt
47
Piller, Frank T.
47
Hammerschmidt, Maik
42
Palmatier, Robert W.
41
Evanschitzky, Heiner
40
Grönroos, Christian
40
Wiedmann, Klaus-Peter
40
Gustafsson, Anders
39
Walsh, Gianfranco
39
Töpfer, Armin
38
Eggert, Andreas
37
Prentice, Catherine
37
Stock-Homburg, Ruth
37
Thaichon, Park
37
Grewal, Dhruv
36
Kleinaltenkamp, Michael
36
Loureiro, Sandra Maria Correia
36
Wong, IpKin Anthony
36
Smith, Alan D.
35
Hyun, Sunghyup Sean
34
Agnihotri, Raj
33
Edvardsson, Bo
33
Hippner, Hajo
33
Rajagopal
33
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
83
Federal Reserve Board (Board of Governors of the Federal Reserve System)
39
International Monetary Fund (IMF)
29
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
26
IGI Global
19
Université Paris-Dauphine (Paris IX)
19
Verlag Dr. Kovač
19
National Bureau of Economic Research
17
Books on Demand GmbH <Norderstedt>
16
International Monetary Fund
16
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
14
American Marketing Association
10
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
10
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
10
EconWPA
8
Federal Reserve Bank of New York
8
Fördergesellschaft Marketing an der Universität Augsburg
8
HAL
8
Nomos Verlagsgesellschaft
8
Erasmus Research Institute of Management
7
Information Resources Management Association
7
University of Western Sydney
7
Universität Mannheim
7
Fachhochschule Reutlingen / European School of Business
6
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
6
Federal Reserve Bank of Dallas
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
RWTH Aachen
6
Shaker Verlag
6
Springer-Verlag GmbH
6
Universität St. Gallen
6
AMACOM
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Technische Universität Dresden
5
University of Stellenbosch. Faculty of Economic and Management Sciences. Dept. of Business Management.
5
Verlag Franz Vahlen
5
Edward Elgar Publishing
4
Eric Cuvillier <Firma>
4
more ...
less ...
Published in...
All
Journal of business research : JBR
841
Journal of retailing and consumer services
762
International journal of hospitality management
504
Industrial marketing management : the international journal for industrial and high-tech firms
476
SpringerLink / Bücher
316
The journal of services marketing
312
The service industries journal
308
Journal of Services Marketing
260
Tourism management : research, policies, practice
228
Journal of travel and tourism marketing
227
The journal of business & industrial marketing
221
International journal of contemporary hospitality management
214
Journal of the Academy of Marketing Science
211
European Journal of Marketing
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
208
Journal of hospitality marketing & management
206
Journal of strategic marketing
202
International journal of electronic customer relationship management : IJECRM
171
International Journal of Bank Marketing
168
Journal of marketing
165
Journal of service research : JSR
163
Cogent business & management
160
Asia Pacific journal of marketing and logistics
155
Psychology & marketing
152
Services marketing quarterly
149
Journal of service management
140
Journal of Business & Industrial Marketing
139
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
Journal of retailing
136
European journal of marketing : EJM
135
Service business
134
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
128
Journal of marketing management : MM
120
Marketing intelligence & planning
120
The international journal of bank marketing : IJBM
117
The journal of product & brand management
117
The journal of brand management : an international journal
116
Gabler Edition Wissenschaft
115
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Journal of air transport management
103
more ...
less ...
Source
All
ECONIS (ZBW)
34,618
Other ZBW resources
2,217
RePEc
936
USB Cologne (EcoSocSci)
481
EconStor
225
BASE
161
USB Cologne (business full texts)
52
OLC EcoSci
31
more ...
less ...
Showing
81
-
90
of
38,721
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
82
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
83
Holistic consumer evaluation of retail corporate brands and impact on consumer loyalty intentions
Dwivedi, Abhishek
;
Merrilees, Bill
- In:
Australasian marketing journal
24
(
2016
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10011484680
Saved in:
84
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
85
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
86
Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin
;
Li, Guoxin
;
Wang, Haiyan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
Saved in:
87
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
88
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
89
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
90
Validating a customer well-being index related to natural wildlife tourism
Lee, Dong-jin
;
Kruger, Stefan
;
Whang, Mee-jin
;
Uysal, …
- In:
Tourism management : research, policies, practice
45
(
2014
),
pp. 171-180
Persistent link: https://www.econbiz.de/10010406231
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->