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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - In: International journal of business excellence : IJBEX 26 (2022) 1, pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
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What influence consumer buying behaviour towards organised retailing in a growing competitive marketing environment? : an exploratory study on the impacting variables of Indian con...
Sakkthivel, A. M.; Porkodi, S. - In: International journal of electronic finance : IJEF 7 (2013) 3/4, pp. 281-298
Persistent link: https://www.econbiz.de/10011510366
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An evaluation of in-store services to enhance customer satisfaction
Kotni, V. V. Devi Prasad - In: The IUP journal of marketing management : IJMM 15 (2016) 3, pp. 7-36
Persistent link: https://www.econbiz.de/10011550670
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An Evaluation of In-Store Services to Enhance Customer Satisfaction
Kotni, V.V.Devi Prasad - 2020
Retail services are activities or a series of activities performed by retailers that are designed to enhance the customer satisfaction levels. In-store services are a kind of retail services provided by the retailer to ensure maximum customer convenience while the customers are shopping inside...
Persistent link: https://www.econbiz.de/10012854324
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Understanding the role of service attributes in consumer small retailer relationships : findings from Pakistan
Arsalan Najmi; Ali, Syed Fahad; Ahmed, Waqar; … - In: International journal of management practice : IJMP 14 (2021) 2, pp. 198-216
Persistent link: https://www.econbiz.de/10012515073
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Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv; Kroschke, Mirja; Mende, Martin; … - In: Journal of interactive marketing : a quarterly … 51 (2020), pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
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Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom; Birch, Nancy J.; Culver, Jeffrey N. - In: International journal of technology marketing : IJTMkt 14 (2020) 1, pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
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Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan; Muhammad Sabbir Rahman; Abu Bakar Sade - In: International journal of services and operations management 34 (2019) 3, pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940