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In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon; Patterson, Paul G.; Ngo, Liem Viet - In: European journal of marketing : EJM 51 (2017) 11/12, pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
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The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi; Dean, David; Nansuri, Ruhadi; Triyuni, … - In: Journal of business research : JBR 83 (2018), pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
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Islamic attributes as driving and attracting motivation to maintain tourists loyalty at Indonesia hospitality tourism
Susminingsih; Kanafi, Imam; Supriyanto, Achmad Sani; … - In: Journal of economic cooperation & development 43 (2022) 1, pp. 33-65
Persistent link: https://www.econbiz.de/10014384039
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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Effects of employee engagement on customer responses : examining the mediating role of customer engagement
Rabbanee, Fazlul K.; Ramaseshan, B.; Vyravene, Revadee - In: Australian journal of management 47 (2022) 3, pp. 539-557
Persistent link: https://www.econbiz.de/10013396299
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The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and satisfaction with exercise experience
Williams, Antonio S.; Park, Byungik; Pedersen, Zack P. - In: International journal of sport management and marketing … 23 (2023) 4, pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
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Islamic hospital nurse loyalty model : motivation, commitment and satisfaction
Astuti, Herni Justiana; Santoso, Suryo Budi - 2023
Persistent link: https://www.econbiz.de/10014327378
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The art of juggling : effects of employee's polychronic orientation on service recovery performance and extra-role customer service
Jabbar, Asra; Danish, Rizwan Qaisar - In: Journal of Asia Pacific business 24 (2023) 2, pp. 102-120
Persistent link: https://www.econbiz.de/10014320471
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Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.; Lindsey-Hall, Kristina K.; Kepes, Sven; … - In: Journal of service management 34 (2023) 5, pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
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Motivating language and employees' need satisfaction to service quality : conservation of resources and speech act theories
Md Karim Rabiul; Hasan, Md. Kamrul; Mahadi Hasan Miraz; … - In: Management research review 46 (2023) 12, pp. 1783-1801
Persistent link: https://www.econbiz.de/10014430924