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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka - In: International journal of emerging markets 11 (2016) 3, pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
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Managing knowledge to create customer service value
Martelo-Landroguez, Silvia; Martin-Ruiz, David - In: Journal of service theory and practice : JSTP 26 (2016) 4, pp. 471-496
Persistent link: https://www.econbiz.de/10011588809
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Acquisition effects in private banking : avoiding client losses
Finken, Stefan K.; Kaufmann, Hans Rüdiger; Bown, … - In: Journal for global business advancement : JGBA 9 (2016) 2, pp. 112-130
Persistent link: https://www.econbiz.de/10011589765
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What drives exporting SME's banking loyalty?
Kaur, Manpreet - In: Metamorphosis : a journal of management research 14 (2015) 2, pp. 51-61
Persistent link: https://www.econbiz.de/10011536690
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Measurement and impact of customer experience in banking sector
Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
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Customer satisfaction index & impact of service quality on customer satisfaction loyalty in the Indian banking sector in Vellore district
Sasikala, D. - In: Finance India : the quarterly journal of Indian … 28 (2014) 4, pp. 1173-1184
Persistent link: https://www.econbiz.de/10010495238
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On the potential for Twitter to add value in retail bank relationships
Murray, Lisa; Durkin, Mark; Worthington, Steve; Clark, … - In: Journal of financial services marketing : JFSM 19 (2014) 4, pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
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Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha; Caruana, Albert; Pitt, Leyland F. - In: Journal of financial services marketing : JFSM 19 (2014) 2, pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
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What is being exchanged? : framing the logic of value creation in financial services
Puustinen, Pekka; Saarijävi, Hannu; Maas, Peter - In: Journal of financial services marketing : JFSM 19 (2014) 1, pp. 43-51
Persistent link: https://www.econbiz.de/10010497787