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The patient experiential quality model scale development and validation

Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11

Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...

Persistent link: https://www.econbiz.de/10014442307

Global service quality of business-to-consumer electronic-commerce

Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh Kumar - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34

Persistent link: https://www.econbiz.de/10010400980

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?

Md Uzir Hossain Uzir; Abu Bakar bin Abdul Hamid; … - In: International journal of business excellence : IJBEX 23 (2021) 1, pp. 113-137

Persistent link: https://www.econbiz.de/10012506639

Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy

Md Uzir Hossain Uzir; Ishraq Jerin; Abu Bakar bin Abdul … - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 190-230

Persistent link: https://www.econbiz.de/10013257353

An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan

Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217

Persistent link: https://www.econbiz.de/10010477220

Quality management in healthcare organizations : empirical evidence from the baldrige data

Parast, Mahour Mellat; Golmohammadi, Davood - In: International journal of production economics 216 (2019), pp. 133-144

Persistent link: https://www.econbiz.de/10012106759

Web-based information systems success : testing the antecedents of online customer satisfaction

Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145

Persistent link: https://www.econbiz.de/10010205078

Perceived quality of web-based financial advice and its impacts

Pistoia, Adriano; Wirtz, Bernd W.; Elsäßer, Marc - In: International journal of electronic business 12 (2015) 4, pp. 319-344

Persistent link: https://www.econbiz.de/10011548165

Reconceptualizing integration quality dynamics for omnichannel marketing

Hossain, Tasnim M. Taufique; Akter, Shahriar; Uraiporn, … - In: Industrial marketing management : the international … 87 (2020), pp. 225-241

Persistent link: https://www.econbiz.de/10012285178

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