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Evaluating the outcomes of service ecosystems : the interplay between ecosystem well-being and customer well-being
Baccarani, Claudio; Cassia, Fabio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 834-846
Persistent link: https://www.econbiz.de/10011804576
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Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems
Rossi, Paula; Tuurnas, Sanna - In: Public management review 23 (2021) 2, pp. 254-275
Persistent link: https://www.econbiz.de/10012390679
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Case study of sustainable service design in the hospitality industry
Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham; Hau Nguyen Le; Nguyen, Dung Tien; … - In: The journal of services marketing 36 (2022) 7, pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
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Co-creation practices and service outcomes : a transformative health service framework
Islam, Shahidul; Nazlida Muhamad; Leong, Vai Shiem; … - In: Journal of international consumer marketing 36 (2024) 4, pp. 383-398
Persistent link: https://www.econbiz.de/10014575090
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Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali; Jajja, Muhammad Shakeel Sadiq; … - In: Journal of service theory and practice 33 (2023) 5, pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
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Customer integration in service innovation
Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010
Persistent link: https://www.econbiz.de/10003953576
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Users as sources of radical service innovation : a closer look into opportunities for integrating service lead users in service development
Skiba, Florian; Herstatt, Cornelius - In: Practice-based innovation : insights, applications and …, (pp. 233-253). 2011
Persistent link: https://www.econbiz.de/10009356150
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Variety is the spice of innovation : mediating factors in the service idea generation process
Duverger, Philippe - In: Creativity and innovation management 21 (2012) 1, pp. 106-119
Persistent link: https://www.econbiz.de/10009519795