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Evaluating Customer Relationsh...
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91
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
92
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
93
Aiming for a perceived partnership in relationship lending : a viable tool for differentiation in financial services?
Lundahl, Nicolaus
;
Silver, Lars
- In:
International journal of management & enterprise …
12
(
2012
)
4/5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10010394170
Saved in:
94
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
95
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
96
Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim
;
Ferdousi, Farhana
;
Jasimuddin, …
- In:
Global business and organizational excellence : GBOE
41
(
2022
)
3
,
pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
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97
The role of perceived usefulness and perceived ease-of-use toward satisfaction and trust which influence computer consumers' loyalty in China
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
23
(
2021
)
3
,
pp. 262-294
Persistent link: https://www.econbiz.de/10012872394
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98
The difference of customer satisfaction and loyalty on the use of point of sale
Yuhelmi, Yuhelmi
;
Dharma, Surya
;
Trianita, Mery
- In:
International journal of applied management science : IJAMS
13
(
2021
)
4
,
pp. 292-301
Persistent link: https://www.econbiz.de/10012798136
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99
Mobile bank applications : antecedents and consequences of young bank customer loyalty
Nourallah, Mustafa
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 131-149
Persistent link: https://www.econbiz.de/10012800132
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100
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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