//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Quality Services Implementatio...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
20,655
Dienstleistungsqualität
20,639
Qualitätsmanagement
16,750
Quality management
14,431
Peru
9,516
Customer satisfaction
6,344
Kundenzufriedenheit
6,322
Konsumentenverhalten
4,390
Consumer behaviour
4,388
Beziehungsmarketing
4,104
Relationship marketing
4,094
Theorie
3,130
Theory
3,074
Wirtschaftsprüfung
2,605
Financial audit
2,593
Deutschland
2,336
USA
2,270
Produktqualität
2,233
Product quality
2,231
United States
2,211
Krankenhaus
2,168
Germany
2,101
Hospital
2,083
Health care
1,799
Gesundheitsversorgung
1,783
Gesundheitswesen
1,596
Health care system
1,539
Prozessmanagement
1,260
OTC market
1,253
OTC-Handel
1,252
Standardisierung
1,211
Dienstleistungssektor
1,206
Standardization
1,201
Service industry
1,190
service quality
1,161
Business process management
1,151
Customer service
1,133
Kundenservice
1,130
India
1,101
Indien
1,092
more ...
less ...
Online availability
All
Undetermined
11,472
Free
9,921
Type of publication
All
Article
27,608
Book / Working Paper
18,808
Journal
307
Other
18
Type of publication (narrower categories)
All
Article in journal
22,416
Aufsatz in Zeitschrift
22,416
Graue Literatur
5,044
Non-commercial literature
5,044
Working Paper
3,573
Arbeitspapier
3,266
Aufsatz im Buch
2,945
Book section
2,945
Hochschulschrift
1,435
Thesis
1,064
Collection of articles of several authors
966
Sammelwerk
966
Case study
558
Fallstudie
558
Amtsdruckschrift
498
Government document
498
Konferenzschrift
442
Aufsatzsammlung
373
Conference paper
311
Konferenzbeitrag
311
Bibliografie enthalten
291
Bibliography included
291
Conference proceedings
275
Dissertation u.a. Prüfungsschriften
274
Statistik
219
Lehrbuch
206
Statistics
190
Textbook
165
Article
161
Ratgeber
120
Guidebook
111
Collection of articles written by one author
104
Sammlung
104
Handbook
91
Handbuch
91
No longer published / No longer aquired
78
Mehrbändiges Werk
70
Multi-volume publication
70
Forschungsbericht
47
Glossar enthalten
43
more ...
less ...
Language
All
English
34,584
German
5,663
Undetermined
3,250
Spanish
3,019
French
190
Italian
34
Russian
31
Polish
26
Portuguese
20
Swedish
14
Dutch
9
Danish
8
Czech
6
Lithuanian
6
Finnish
5
Romanian
4
Slovak
4
Hungarian
3
Bulgarian
2
Indonesian
2
Serbian
2
Bosnian
1
Croatian
1
Latin
1
Latvian
1
Macedonian
1
Norwegian
1
Slovenian
1
Turkish
1
Vietnamese
1
Chinese
1
more ...
less ...
Author
All
Antony, Jiju
140
Bruhn, Manfred
84
Siciliani, Luigi
82
Rodriguez, Gabriel
72
Devadasan, S. R.
60
Propper, Carol
55
Straume, Odd Rune
54
Talib, Faisal
53
Weill, Pierre-Olivier
49
Yamada, Gustavo
48
Dale, Barrie G.
46
Hanushek, Eric Alan
45
Rahman, Zillur
44
Torero, Máximo
44
Escobal d'Angelo, Javier
43
Figueroa, Adolfo
43
Rivkin, Steven G.
43
Shahin, Arash
43
Duffie, Darrell
42
Han, Heesup
42
Prybutok, Victor R.
42
Cueto, Santiago
41
Tuominen, Kari
41
Chong, Alberto
40
Gonzales de Olarte, Efraín
40
Kamiske, Gerd F.
40
Mattila, Anna S.
39
Brekke, Kurt R.
38
Cudney, Elizabeth A.
38
Escobal, Javier
38
Tello, Mario D.
37
Ñopo, Hugo
37
Gravelle, Hugh
36
Sanchez, Alan
36
Vega, Marco
35
Iguíñiz Echeverría, Javier
34
Jiménez, Félix
34
Zink, Klaus J.
34
Jaramillo Baanante, Miguel
33
Olivera, Javier
33
more ...
less ...
Institution
All
National Bureau of Economic Research
243
OECD
147
Grupo de Análisis para el Desarrollo (GRADE)
106
Instituto Nacional de Estadística e Informática <Lima>
100
World Bank
68
Inter-American Development Bank
67
International Monetary Fund
63
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
58
KSKSKS
56
Springer Fachmedien Wiesbaden
56
Hochschulrektorenkonferenz
42
Departamento de Economía, Pontificia Universidad Católica del Perú
39
International Monetary Fund (IMF)
36
World Bank Group
36
IGI Global
33
Universidad del Pacífico <Lima> / Centro de Investigación
33
International Labour Organization (ILO), United Nations
32
Instituto de Estudios Peruanos <Lima>
25
Weltbank
24
Departamento Académico de Economía, Universidad del Pacífico
23
Instituto Peruano de Administración de Empresas
23
Internationaler Währungsfonds
23
Deutsches Institut für Normung
22
Verband der Automobilindustrie
21
Deutsche Gesellschaft für Qualität
20
Banco Central de Reserva del Perú <Lima>
19
Friedrich-Ebert-Stiftung
19
Peru / Comisión Nacional Supervisora de Empresas y Valores
19
Instituto Nacional de Estadística e Informática <Lima> / Dirección Técnica de Demografía y Estudios Sociales
18
Verlag Dr. Kovač
15
Desco, Centro de Estudios y Promoción del Desarrollo <Lima>
13
Nomos Verlagsgesellschaft
13
Peru / Ministerio de Agricultura
13
Perú / Sistema Nacional de Planificación
13
Books on Demand GmbH <Norderstedt>
12
Centro Peruano de Estudios Internacionales <Lima>
12
Europäische Kommission
12
Grupo de Análisis para el Desarrollo
12
Shaker Verlag
12
EconWPA
11
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
456
International journal of hospitality management
414
International journal of production research
379
Journal of retailing and consumer services
333
The service industries journal
310
Total quality management & business excellence
299
Journal of business research : JBR
275
NBER working paper series
242
Working paper / National Bureau of Economic Research, Inc.
242
International journal of production economics
237
Quality management journal : QMJ
223
NBER Working Paper
212
The journal of services marketing
210
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
168
International journal of quality and service sciences
163
International journal of services and operations management
161
Serie de documentos de trabajo
161
SpringerLink / Bücher
148
Economía : revista del Departamento de Economía, Pontificia Universidad Católica del Perú
146
Discussion paper series / IZA
141
Services marketing quarterly
141
Journal of air transport management
140
Journal of hospitality marketing & management
139
Health care management review : HCM review
137
Tourism management : research, policies, practice
128
European journal of operational research : EJOR
127
Cogent business & management
126
Journal of travel and tourism marketing
122
Documento de trabajo / Pontifícia Universidad Católica del Perú, Departamento de Economía
117
Service business
117
Apuntes / Centro de Investigación de la Universidad del Pacífico : revista de ciencias sociales
104
Journal of service research : JSR
104
The accounting review : a publication of the American Accounting Association
99
Management science : journal of the Institute for Operations Research and the Management Sciences
97
Journal of service management
95
more ...
less ...
Source
All
ECONIS (ZBW)
42,697
USB Cologne (EcoSocSci)
1,869
RePEc
1,400
EconStor
519
BASE
90
USB Cologne (business full texts)
84
OLC EcoSci
42
Other ZBW resources
27
ArchiDok
13
more ...
less ...
Showing
1
-
10
of
46,741
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
2
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Saved in:
3
Service quality assessment in liner shipping industry : an empirical study on Asian shipping case
Huang, Sheng Teng
;
Bulet, Emrah
;
Duru, Okan
- In:
International journal of shipping and transport …
7
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011405490
Saved in:
4
Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe
- In:
Total quality management & business excellence : an …
25
(
2014
)
3
,
pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
Saved in:
5
Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel
;
Bäckström, Ingela
- In:
Total quality management & business excellence
32
(
2021
)
9
,
pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
Saved in:
6
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
7
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
8
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
9
Qualitätsmanagement in der Bankunternehmung : Ansätze zur Gestaltung, Lenkung und Entwicklung des kritischen Erfolgsfaktors Qualität ; dargestellt am Beispiel des Produktionsbereic...
Ruß, Thorsten
-
1999
Persistent link: https://www.econbiz.de/10000677448
Saved in:
10
Die Beurteilung der Mitarbeiterorientierung als zentrales Element des Total Quality Management : unter besonderer Berücksichtigung einer Mitarbeiterbefragung bei der Volksbank eG B...
Koschuth, Frank
-
1999
Persistent link: https://www.econbiz.de/10000677579
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->