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Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung; Chen, Mei-liang - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions
Alzoubi, Haitham M.; Vij, Mohit; Vij, Anu; Jalal Rajeh … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 102-135
Persistent link: https://www.econbiz.de/10012583822
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Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
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Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley
Sah, Rabindra Pratap - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 1, pp. 96-106
Persistent link: https://www.econbiz.de/10014493949
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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Perceived brand quality as a way to superior customer perceived value crossing by moderating effects
Vera, Jorge - In: The journal of product & brand management 24 (2015) 2, pp. 147-156
Persistent link: https://www.econbiz.de/10011308510
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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The impact of choice on co-produced customer value creation and satisfaction
Flores, Jason; Vasquez-Parraga, Arturo Z. - In: The journal of consumer marketing 32 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010529999