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Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.; Zhang, Huiying; Lyu, Jiaying; Bai, Billy - In: International journal of hospitality management 108 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
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Customer acceptance of service robots under different service settings
Li, Yi; Wang, Chongli; Song, Bo - In: Journal of service theory and practice 33 (2023) 1, pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
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Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia; Zhang, Rumeng; Ma, Chunhao; Wang, Lijie - In: Journal of service theory and practice 33 (2023) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie; Matook, Sabine; Dennis, Alan - In: Journal of business research : JBR 174 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
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Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez; Kim, Jee Won; … - In: Journal of service theory and practice 34 (2024) 1, pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
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Extended TAM model to explore the factors that affect intention to use AI robotic architects for architectural design
Lin, Chen-Yang; Xu, NI - In: Technology analysis & strategic management 34 (2022) 3, pp. 349-362
Persistent link: https://www.econbiz.de/10013412458
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Künstliche Intelligenz : was sie kann & was uns erwartet
Lenzen, Manuela - 2018 - Originalausgabe
und steuern bald unsere Autos. Sie malen, dichten, dolmetschen und komponieren. Immer klügere Roboter stehen an den … Roboter Menschen ersetzen könnten. Die Gesellschaft solle sich darauf konzentrieren, zu gestalten und ihr Menschenbild zu …
Persistent link: https://www.econbiz.de/10011750582