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Introduction to the special issue: consumer experience management and customer journeys in tourism, hospitality and events
Taheri, Babak; Prayag, Girish; Muskat, Birgit - In: Tourism management perspectives : TMP 40 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10013209312
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Customer experience and engagement in tourism destinations : the experiential marketing perspective
Rather, Raouf Ahmad - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 15-32
Persistent link: https://www.econbiz.de/10012289255
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Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective
Carlson, Jamie; Rahman, Mohammad Mafizur; Rosenberger, … - In: Journal of marketing management : MM 32 (2016) 9/10, pp. 900-925
Persistent link: https://www.econbiz.de/10011612533
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The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: Journal of travel research : a quarterly publication of … 55 (2016) 1, pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
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Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio; Castro Nuño, Mercedes; … - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
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Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
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Influence of customer experience on memories and loyalty in tourism and hospitality industry
Rather, Raouf Ahmad; Sharma, Jyoti - In: GITAM journal of management : a quarterly publication … 14 (2016) 3, pp. 13-33
Persistent link: https://www.econbiz.de/10011656385
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Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao; Shi, Da; Huang, Zixuan; Chang, Wen - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
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Glimpse of customer engagament in hospitality and tourism : a qualitative content analysis
Ekka, Punit Moris - In: Romanian economic and business review 17 (2022) 3, pp. 40-49
Persistent link: https://www.econbiz.de/10013530996
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Exploring luxury hospitality customer experience of Maldives tourists amidst COVID-19 pandemic
Kaushal, Vaishali; Yadav, Rajan - 2024
Persistent link: https://www.econbiz.de/10015077307