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Standardization, customization, and customer loyalty in service industry
Kasiri, Leila Agha; Shaheen Mansori - In: Journal of marketing analytics : JMA 4 (2016) 2/3, pp. 66-76
Persistent link: https://www.econbiz.de/10011662824
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OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
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Cross-cultural measurement of transaction-specific customer satisfaction in the services industry
Messner, Wolfgang - In: Journal of customer behaviour 15 (2016) 4, pp. 369-393
Persistent link: https://www.econbiz.de/10011655571
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil; Luthra, Sunil; Khandelwal, Dinesh Kumar; … - In: Journal of retailing and consumer services 39 (2017), pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
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Development and validation of a service captivity scale
Rayburn, Steven W.; Makarem, Suzanne C.; Mohan, Mayoor; … - In: Journal of service research 27 (2024) 3, pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
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Service quality evaluation methods : state and outlook
Urban, Wieslaw - In: Proceedings / First International Symposium on Services …, (pp. 125-136). 2009
Persistent link: https://www.econbiz.de/10003862595
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From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva - In: Facts and figures : economic representations and practices, (pp. 175-203). 2000
Persistent link: https://www.econbiz.de/10003640203
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Measuring service quality in mid-scale hotels
Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
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A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Journal of internet commerce 14 (2015) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011432437