//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Design and validity of a holis...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Messung
22,535
Measurement
22,322
Service quality
21,634
Dienstleistungsqualität
20,883
Qualitätsmanagement
16,858
Customer satisfaction
15,451
Quality management
15,178
Kundenzufriedenheit
13,867
Dienstleistungssektor
12,416
Service industry
11,409
Theorie
10,360
Theory
10,141
Consumer behaviour
8,321
Konsumentenverhalten
8,108
Relationship marketing
7,533
Beziehungsmarketing
7,481
Deutschland
5,173
USA
5,163
United States
4,931
Germany
4,580
Factor analysis
4,322
Faktorenanalyse
4,076
Schätzung
3,292
Estimation
3,145
Armut
3,105
Poverty
3,042
Welt
2,984
World
2,918
Innovation
2,716
Wirtschaftsprüfung
2,688
Financial audit
2,675
Product quality
2,457
Produktqualität
2,438
Industrie
2,428
India
2,424
Krankenhaus
2,360
Indien
2,355
Manufacturing industries
2,317
Hospital
2,272
Produktivität
2,169
more ...
less ...
Online availability
All
Undetermined
24,773
Free
21,715
Type of publication
All
Article
53,180
Book / Working Paper
34,014
Journal
394
Other
45
Type of publication (narrower categories)
All
Article in journal
40,682
Aufsatz in Zeitschrift
40,682
Graue Literatur
9,973
Non-commercial literature
9,973
Working Paper
8,889
Arbeitspapier
7,876
Aufsatz im Buch
6,498
Book section
6,498
Hochschulschrift
2,602
research-article
2,522
Thesis
1,983
Collection of articles of several authors
1,570
Sammelwerk
1,570
Case study
798
Fallstudie
798
Aufsatzsammlung
767
Amtsdruckschrift
716
Government document
716
Konferenzschrift
691
Dissertation u.a. Prüfungsschriften
513
Conference paper
511
Konferenzbeitrag
511
Bibliografie enthalten
466
Bibliography included
466
Article
430
Conference proceedings
387
Statistik
338
Lehrbuch
280
Statistics
268
Textbook
222
case-report
204
conceptual-paper
184
Collection of articles written by one author
182
Sammlung
182
Ratgeber
166
Guidebook
152
review-article
146
Handbook
140
Handbuch
140
No longer published / No longer aquired
131
more ...
less ...
Language
All
English
72,573
German
10,273
Undetermined
3,237
French
571
Spanish
323
Italian
191
Russian
182
Polish
134
Portuguese
52
Swedish
44
Dutch
38
Czech
33
Hungarian
33
Finnish
29
Danish
24
Slovak
21
Bulgarian
15
Romanian
13
Norwegian
12
Lithuanian
11
Slovenian
11
Serbian
11
Ukrainian
11
Croatian
10
Malay (macrolanguage)
9
Chinese
8
Arabic
6
Thai
6
Afrikaans
5
Japanese
5
Korean
5
Indonesian
4
Turkish
4
Modern Greek (1453-)
2
Albanian
2
Azerbaijani
1
Bosnian
1
Valencian
1
Estonian
1
Kazakh
1
more ...
less ...
Author
All
Antony, Jiju
152
Bruhn, Manfred
129
Ravallion, Martin
94
Alkire, Sabina
89
Siciliani, Luigi
83
Homburg, Christian
80
Han, Heesup
79
Diewert, Walter E.
72
Heckman, James J.
68
Mattila, Anna S.
63
Propper, Carol
61
Devadasan, S. R.
60
Svensson, Göran
59
Marcellino, Massimiliano
58
Stauss, Bernd
58
Klasen, Stephan
57
Shahin, Arash
57
Kapetanios, George
56
Silber, Jacques
55
Foster, James E.
54
Straume, Odd Rune
54
Talib, Faisal
54
Töpfer, Armin
54
Rahman, Zillur
52
Hanushek, Eric Alan
51
Gustafsson, Anders
50
Edvardsson, Bo
49
Koopman, Siem Jan
49
Prybutok, Victor R.
48
Wirtz, Jochen
48
Witell, Lars
48
Dale, Barrie G.
47
Duclos, Jean-Yves
47
Feenstra, Robert C.
47
Seth, Suman
47
Pesaran, M. Hashem
46
Verme, Paolo
46
Schumacher, Christian
45
Eickmeier, Sandra
44
Gallouj, Fai͏̈z
44
more ...
less ...
Institution
All
National Bureau of Economic Research
593
OECD
417
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
115
Springer Fachmedien Wiesbaden
103
World Bank
86
International Monetary Fund (IMF)
75
International Labour Organization (ILO), United Nations
50
IGI Global
46
Organisation for Economic Co-operation and Development
46
Hochschulrektorenkonferenz
42
Europäische Kommission / Statistisches Amt
41
International Monetary Fund
40
Europäische Kommission
33
Edward Elgar Publishing
31
UNCTAD
28
Verlag Dr. Kovač
28
World Bank Group
27
Weltbank
25
Deutsches Institut für Normung
23
Verband der Automobilindustrie
21
Books on Demand GmbH <Norderstedt>
20
Deutsche Gesellschaft für Qualität
20
Basel Committee on Banking Supervision
18
Deutsches Institut für Wirtschaftsforschung
17
EconWPA
17
Shaker Verlag
17
World Trade Organization
17
Österreichisches Institut für Wirtschaftsforschung
17
Nomos Verlagsgesellschaft
16
Oxford Poverty & Human Development Initiative
16
USA / Bureau of the Census
16
Europäische Kommission / Gemeinsame Forschungsstelle
15
Institute of Social Studies (ISS)
15
International Food Policy Research Institute (IFPRI)
15
International Water Management Institute (IWMI)
15
Springer-Verlag GmbH
15
Asian Development Bank
14
HAL
13
World Institute for Development Economic Research (UNU/WIDER), United Nations University
13
Friedrich-Schiller-Universität Jena
12
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
699
The service industries journal
617
International journal of hospitality management
601
NBER working paper series
583
Journal of retailing and consumer services
575
Journal of business research : JBR
572
Working paper / National Bureau of Economic Research, Inc.
556
International journal of productivity and quality management : IJPQM
555
The TQM journal : the international review of organizational improvement
507
NBER Working Paper
495
International journal of quality & reliability management
480
International journal of production research
430
SpringerLink / Bücher
357
Total quality management & business excellence
320
International Journal of Quality & Reliability Management
317
International journal of production economics
314
The journal of services marketing
313
Discussion paper series / IZA
309
Journal of Services Marketing
286
Tourism management : research, policies, practice
273
Quality management journal : QMJ
231
International journal of contemporary hospitality management
228
European journal of operational research : EJOR
225
Working paper
213
Journal of travel and tourism marketing
209
Journal of hospitality marketing & management
201
International journal of services and operations management
195
Cogent business & management
193
Service business
188
International journal of six sigma and competitive advantage : IJSSCA
187
IZA Discussion Paper
185
Auditing : a journal of practice & theory
183
The TQM Magazine
183
International journal of quality and service sciences
179
Industrial marketing management : the international journal for industrial and high-tech firms
178
Policy research working paper : WPS
178
Services marketing quarterly
178
Discussion paper / Centre for Economic Policy Research
173
Journal of air transport management
173
Journal of service research : JSR
165
more ...
less ...
Source
All
ECONIS (ZBW)
76,410
Other ZBW resources
3,408
RePEc
2,884
USB Cologne (EcoSocSci)
2,878
EconStor
1,594
BASE
211
USB Cologne (business full texts)
159
OLC EcoSci
68
ArchiDok
21
more ...
less ...
Showing
81
-
90
of
87,633
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
82
Total performance excellence : a model to implement Six Sigma in service organisations
Shanmugaraja, Muthuswamy
;
Nataraj, M.
;
Gunasekaran, …
- In:
International journal of six sigma and competitive …
7
(
2012
)
2/4
,
pp. 209-242
Persistent link: https://www.econbiz.de/10010231248
Saved in:
83
How service customers tidy their service quality perceptions
Georgantzas, Nicholas C.
;
Katsamakas, Evangelos
- In:
Human systems management : HSM
35
(
2016
)
2
,
pp. 129-139
Persistent link: https://www.econbiz.de/10011547920
Saved in:
84
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
85
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
86
Service characteristics' impact on key service quality relationships : a meta-analysis
Black, Hulda G.
;
Childers, Carla Y.
;
Vincent, Leslie H.
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 276-291
Persistent link: https://www.econbiz.de/10010411936
Saved in:
87
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon
;
Lin, Binshan
;
Tan, Boon-in
;
Chong, …
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Saved in:
88
The impact of service employees and servicescape on customers perception of quality improvement efforts
Nguyen, Nha
;
LeBlanc, Gaston
- In:
Athens journal of business & economics : AJBE
7
(
2021
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10012703900
Saved in:
89
Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni
;
Wang, Pong
;
Tu, Yiliu
- In:
International journal of production economics
240
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
Saved in:
90
Marketing strategy of internet-banking service based on perceptions of service quality in Vietnam
Liang, Chih-Chin
;
Nguyen, Ngoc Ly
- In:
Electronic commerce research
18
(
2018
)
3
,
pp. 629-646
Persistent link: https://www.econbiz.de/10011901704
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->