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Artificial empathy in marketing interactions : bridging the human-AI gap in affective and social customer experience
Liu-Thompkins, Yuping; Okazaki, Shintaro; Li, Hairong - In: Journal of the Academy of Marketing Science 50 (2022) 6, pp. 1198-1218
Persistent link: https://www.econbiz.de/10013463910
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Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca; Aldas-Manzano, Joaquin; … - In: The journal of services marketing 36 (2022) 5, pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
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COVID-19-related job insecurity and employees’ behavioral outcomes : mediating role of emotional exhaustion and moderating role of symmetrical internal communication
Khan, Abdul Karim; Khalid, Maria; Abbas, Nida; Khalid, … - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2496-2515
Persistent link: https://www.econbiz.de/10013412653
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Feel like quitting the job? : a causal attribution approach to social and work overload consequences
Ali, Syed Ahmad; Mujahid, Khadija; Umar, Muhammad - In: Management research review 45 (2022) 11, pp. 1431-1449
Persistent link: https://www.econbiz.de/10013453674
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AI invading the workplace : negative emotions towards the organizational use of personal virtual assistants
Hornung, Olivia; Smolnik, Stefan - In: Electronic markets : EM ; the international journal of … 32 (2022) 1, pp. 123-138
Persistent link: https://www.econbiz.de/10013271609
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Audio and visual analytics in marketing and artificial empathy
Lu, Shasha; Kim, Hye-jin; Zhou, Yinghui; Xiao, Li; Ding, Min - 2022
Persistent link: https://www.econbiz.de/10013258124
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Artificial emotional intelligence beyond East and West
White, Daniel; Katsuno, Hirofumi - In: Internet policy review : journal on internet regulation 11 (2022) 1, pp. 1-17
certain models of emotion over others. This essay illustrates how aspects of cultural difference are both incorporated and …
Persistent link: https://www.econbiz.de/10013190716
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Affective computing in marketing : practical implications and research opportunities afforded by emotionally intelligent machines
Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Marketing letters : a journal of research in marketing 33 (2022) 1, pp. 163-169
Persistent link: https://www.econbiz.de/10013184294
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Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming; Vu, Huy Quan; Li, Gang; Law, Chun Hung … - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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Why do we prefer humans to artificial intelligence in telemarketing? : a mind perception explanation
Li, Sixian; Peluso, Alessandro M.; Duan, Jinyun - In: Journal of retailing and consumer services 70 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014235381