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Emotion and service quality of...
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Service quality
21,749
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20,998
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11,284
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10,786
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7,740
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7,693
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2,631
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Siciliani, Luigi
76
Han, Heesup
65
Ashkanasy, Neal M.
62
Bruhn, Manfred
58
Mattila, Anna S.
57
Acemoglu, Daron
56
Propper, Carol
54
Straume, Odd Rune
52
Goldfarb, Avi
46
Naudé, Wim
46
Restrepo, Pascual
46
Hanushek, Eric Alan
45
Gans, Joshua
44
Prybutok, Victor R.
43
Rivkin, Steven G.
43
Dwivedi, Yogesh Kumar
41
Prentice, Catherine
41
Winden, Frans A. A. M. van
41
Brekke, Kurt R.
37
Gravelle, Hugh
35
Usman, Osly
35
Septianto, Felix
34
Brynjolfsson, Erik
33
Wirtz, Jochen
33
Bagozzi, Richard P.
32
Prettner, Klaus
32
Agrawal, Ajay
30
McColl-Kennedy, Janet R.
30
Shahin, Arash
30
Sharma, Piyush
30
Wong, IpKin Anthony
30
Bogue, Robert
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Hopfensitz, Astrid
28
Lechner, Michael
28
Loureiro, Sandra Maria Correia
28
Staiger, Douglas
28
Vivarelli, Marco
28
Kelly, Bryan T.
27
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Institut für Produktion und Industrielles Informationsmanagement <Essen>
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Hochschulrektorenkonferenz
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World Bank Group
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Nomos Verlagsgesellschaft
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10
Shaker Verlag
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Walter de Gruyter GmbH & Co. KG
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American Association for Artificial Intelligence
9
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8
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5
European Foundation for the Improvement of Living and Working Conditions
5
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
5
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Journal of business research : JBR
631
International journal of hospitality management
606
Journal of retailing and consumer services
498
NBER working paper series
371
The service industries journal
351
Working paper / National Bureau of Economic Research, Inc.
273
International journal of production research
248
The journal of services marketing
248
Technological forecasting & social change : an international journal
239
NBER Working Paper
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Tourism management : research, policies, practice
234
Discussion paper series / IZA
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of contemporary hospitality management
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Springer eBook Collection
190
Journal of hospitality marketing & management
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Auditing : a journal of practice & theory
175
Journal of travel and tourism marketing
174
European journal of operational research : EJOR
166
Psychology & marketing
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Services marketing quarterly
157
Journal of air transport management
156
Cogent business & management
150
SpringerLink / Bücher
137
Journal of Services Marketing
135
Service business
131
The TQM journal : the international review of organizational improvement
130
International journal of quality and service sciences
129
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
129
International journal of productivity and quality management : IJPQM
128
CESifo working papers
126
Journal of business ethics : JOBE
124
International journal of quality & reliability management
122
Industrial marketing management : the international journal for industrial and high-tech firms
121
Journal of service management
119
Journal of service research : JSR
119
Management science : journal of the Institute for Operations Research and the Management Sciences
115
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
113
Journal of the Academy of Marketing Science
112
Discussion papers / CEPR
111
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ECONIS (ZBW)
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Other ZBW resources
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EconStor
869
RePEc
755
USB Cologne (EcoSocSci)
486
BASE
122
OLC EcoSci
20
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13
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1
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1
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
2
Service robots : the dynamic effects of
anthropomorphism
and functional perceptions on consumers' responses
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Liu, Qing
;
Fang, Xiang
; …
- In:
European journal of marketing
58
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014466289
Saved in:
3
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
4
Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies : a conceptual framework
Ivanov, Stanislav Hristov
;
Webster, Craig
;
Stoilova, Elitza
- In:
Tourism economics : the business and finance of tourism …
28
(
2022
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10012886837
Saved in:
5
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
6
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
7
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
8
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
9
Consumer resistance to service robots at the hotel front desk : a mixed-methods research
Wang, Xiaohui
;
Zhang, Zhenglan
;
Huang, Dan
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014310297
Saved in:
10
Service
robot
verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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