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Gaining customer loyalty with tracking information quality in B2B logistics
Rai, Arun; Tang, Xinlin; Yin, Zhitao; Du, Steven - In: Journal of management information systems : JMIS 39 (2022) 2, pp. 307-335
Persistent link: https://www.econbiz.de/10013367713
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A new model to evaluate the success of electronic customer relationship management systems in industrial marketing : the mediating role of customer feedback management
Liu, Yishu; Chen, Zhong - In: Total quality management & business excellence 34 (2023) 5, pp. 515-537
Persistent link: https://www.econbiz.de/10013550191
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Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? : empirical insights from B2B platform economy
Belhadi, Amine; Kamble, Sachin S.; Benkhati, Imane; … - In: Journal of business research : JBR 156 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013534277
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Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Ashfaq, Muhammad - In: The journal of business & industrial marketing 39 (2024) 2, pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
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Determinants of B2B e-marketplace adoption : an empirical study of Indian small firms
Upadhyaya, Pallavi; Mohan, P.; Karantha, Manjunatha Prasad - In: International journal of e-business research : an … 13 (2017) 4, pp. 55-69
Persistent link: https://www.econbiz.de/10011764358
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Brand transitions in emerging markets : an exploratory perspective and research framework
Narayanan, Priya - In: Journal of strategic marketing 32 (2024) 3, pp. 333-357
Persistent link: https://www.econbiz.de/10014553256
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Determinants of social media adoption by B2B organizations
Siamagka, Nikoletta-Theofania; Christodoulides, George; … - In: Industrial marketing management : the international … 51 (2015), pp. 89-99
Persistent link: https://www.econbiz.de/10011422756
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Theory and practice of value co-creation in B2B systems
Kohtamäki, Marko; Rajala, Risto - In: Industrial marketing management : the international … 56 (2016), pp. 4-13
Persistent link: https://www.econbiz.de/10011531217
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The customer as enabler of value (co)-creation in the solution business
Petri, Jan; Jacob, Frank - In: Industrial marketing management : the international … 56 (2016), pp. 63-72
Persistent link: https://www.econbiz.de/10011531230
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The influence of online social networks on performance of small and medium enterprises : an empirical investigation of the online business to business network XING
Zaglia, Melanie E.; Waiguny, Martin K. J.; Abfalter, Dagmar - In: International journal of entrepreneurial venturing 7 (2015) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10011508734