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The impact of emotional intelligence on customer satisfaction and repeat buying behavior among young consumers : an assessment of the moderating role of dental health consciousness
Bhalerao, Hemangi; Sharma, Kiran - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 88-108
Persistent link: https://www.econbiz.de/10011888104
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(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit - In: International journal of business communication : IJBC … 61 (2024) 1, pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
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Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
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Buyer behaviour modelling of rural online purchase intention using logistic regression
Arumugam, Thangaraja; Hameed, S. Shahul; Sanjeev, M. A. - In: International journal of management & enterprise … 22 (2023) 2, pp. 139-157
Persistent link: https://www.econbiz.de/10014316668
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The temporal construal of customer satisfaction
Pizzi, Gabriele; Marzocchi, Gian Luca; Orsingher, Chiara; … - In: Journal of service research : JSR 18 (2015) 4, pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
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Internet service features and satisfaction among internet banking users
Adam Ridhuan Abdullah; Nur Syarina Md Som; Azrol Ibrahim; … - In: Journal of management research 7 (2015) 2, pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
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Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
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Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei; Sivakumar, K.; Evans, Kenneth R.; Zou, … - In: Journal of service research : JSR 18 (2015) 2, pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour - In: GITAM journal of management : a quarterly publication … 12 (2014) 1, pp. 79-94
Persistent link: https://www.econbiz.de/10011287771