//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
"Yes, I know you" : the role o...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
81,990
Konsumentenverhalten
79,510
Service quality
21,440
Dienstleistungsqualität
20,689
Customer satisfaction
15,265
Kundenzufriedenheit
13,679
Relationship marketing
12,130
Beziehungsmarketing
12,049
Cognition
11,533
Kognition
11,476
Theorie
11,473
Theory
11,244
Brand management
7,653
Markenführung
7,605
Brand image
6,839
USA
6,804
Markenimage
6,791
United States
6,502
Online-Handel
5,789
Online retailing
5,774
Deutschland
5,644
Germany
5,275
Social Web
4,922
Social web
4,919
Experiment
4,643
Online-Marketing
4,537
Internet marketing
4,528
Einzelhandel
4,405
Retail trade
4,365
Brand
4,276
Emotion
4,274
Markenartikel
4,262
Electronic Commerce
4,000
E-commerce
3,879
Werbewirkung
3,631
Advertising effects
3,593
Verbraucherverhalten
3,571
Advertising
3,062
Vertrauen
3,024
Confidence
3,007
more ...
less ...
Online availability
All
Undetermined
43,345
Free
28,508
Type of publication
All
Article
81,794
Book / Working Paper
38,699
Journal
203
Other
39
Type of publication (narrower categories)
All
Article in journal
67,934
Aufsatz in Zeitschrift
67,934
Graue Literatur
11,273
Non-commercial literature
11,273
Working Paper
10,211
Arbeitspapier
9,283
Aufsatz im Buch
7,198
Book section
7,198
research-article
3,957
Hochschulschrift
3,612
Thesis
2,549
Collection of articles of several authors
1,487
Sammelwerk
1,487
Aufsatzsammlung
907
Conference paper
724
Konferenzbeitrag
724
Case study
531
Fallstudie
531
Konferenzschrift
458
Bibliografie enthalten
435
Bibliography included
435
Collection of articles written by one author
420
Sammlung
420
Dissertation u.a. Prüfungsschriften
347
Lehrbuch
285
Article
272
conceptual-paper
270
Textbook
238
Conference proceedings
231
Reprint
226
review-article
222
Amtsdruckschrift
217
Government document
217
case-report
187
review
181
Ratgeber
108
Systematic review
104
Übersichtsarbeit
104
viewpoint
102
Guidebook
97
more ...
less ...
Language
All
English
109,448
German
8,621
Undetermined
1,774
French
414
Spanish
130
Polish
122
Italian
90
Russian
47
Swedish
41
Danish
34
Dutch
25
Norwegian
22
Portuguese
21
Finnish
18
Hungarian
18
Czech
11
Romanian
11
Lithuanian
10
Slovak
10
Croatian
6
Indonesian
4
Bulgarian
3
Slovenian
3
Serbian
3
Arabic
2
Multiple languages
2
Turkish
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Han, Heesup
138
Mattila, Anna S.
127
Belk, Russell W.
114
Phau, Ian
110
Huber, Frank
106
Bauer, Hans H.
105
Grunert, Klaus G.
104
Homburg, Christian
102
Bruhn, Manfred
99
Usman, Osly
96
Heckman, James J.
93
Herrmann, Andreas
90
Wiedmann, Klaus-Peter
86
Lusk, Jayson L.
85
Foxall, Gordon R.
83
Gierl, Heribert
81
Grewal, Dhruv
81
Khare, Arpita
81
Dwivedi, Yogesh Kumar
78
Sheth, Jagdish N.
78
Siciliani, Luigi
76
Laroche, Michel
74
Loureiro, Sandra Maria Correia
73
Walsh, Gianfranco
73
Bagozzi, Richard P.
70
Hanushek, Eric Alan
70
Sharma, Piyush
70
Agarwal, Sumit
69
Nayga, Rodolfo M.
69
Spiller, Achim
69
Chen, Xi
67
Jang, Soocheong
67
Septianto, Felix
67
Stavins, Joanna
67
Verhoef, Peter C.
66
Paul, Justin
64
Wansink, Brian
63
Bruwer, Johan
62
Mittal, Vikas
61
Propper, Carol
60
more ...
less ...
Institution
All
National Bureau of Economic Research
836
Springer Fachmedien Wiesbaden
169
OECD
83
IGI Global
75
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
63
Verlag Dr. Kovač
47
American Marketing Association
36
International Energy Agency
30
International Monetary Fund
30
Books on Demand GmbH <Norderstedt>
29
European Association of Agricultural Economists - EAAE
28
World Bank
27
Edward Elgar Publishing
26
HAL
26
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
Information Resources Management Association
22
Nomos Verlagsgesellschaft
21
Friedrich-Schiller-Universität Jena
19
Nordic Council of Ministers
18
Hochschulrektorenkonferenz
17
Universität Mannheim
16
World Bank Group
15
INSEAD
14
RWTH Aachen
14
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
13
Shaker Verlag
13
Erasmus Research Institute of Management
12
Europäische Kommission
12
Université Paris-Dauphine (Paris IX)
12
Christian-Albrechts-Universität zu Kiel
11
Peter Lang GmbH
11
Österreichisches Institut für Wirtschaftsforschung
11
EconWPA
10
Organisation for Economic Co-operation and Development
10
Robert Schuman Centre for Advanced Studies
10
Technische Universität Braunschweig
10
Deutscher Dialogmarketing Verband
9
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
9
Forschungsinstitut zur Zukunft der Arbeit
9
more ...
less ...
Published in...
All
Journal of business research : JBR
2,296
Journal of retailing and consumer services
2,090
International journal of hospitality management
1,020
NBER working paper series
831
International journal of consumer studies
782
Working paper / National Bureau of Economic Research, Inc.
744
Psychology & marketing
705
NBER Working Paper
659
Journal of consumer research : JCR ; an interdisciplinary bimonthly
603
Discussion paper series / IZA
545
European Journal of Marketing
484
The service industries journal
484
SpringerLink / Bücher
468
Tourism management : research, policies, practice
462
Asia Pacific journal of marketing and logistics
440
Journal of travel and tourism marketing
423
Management science : journal of the Institute for Operations Research and the Management Sciences
423
Journal of Consumer Marketing
416
The journal of product & brand management
400
The journal of services marketing
398
European journal of marketing : EJM
391
Journal of marketing research : JMR
390
Journal of Services Marketing
384
Cogent business & management
377
International journal of contemporary hospitality management
377
The journal of brand management : an international journal
368
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
Journal of marketing management : MM
355
Journal of retailing
346
Journal of the Academy of Marketing Science
341
Journal of marketing
336
Journal of hospitality marketing & management
333
Journal of international consumer marketing
333
Journal of business ethics : JOBE
328
Technological forecasting & social change : an international journal
325
Marketing letters : a journal of research in marketing
321
IZA Discussion Paper
316
Journal of consumer behaviour : an international research review
316
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
312
International journal of retail & distribution management
309
more ...
less ...
Source
All
ECONIS (ZBW)
111,047
Other ZBW resources
5,052
RePEc
1,562
USB Cologne (EcoSocSci)
1,454
EconStor
1,291
BASE
215
OLC EcoSci
68
USB Cologne (business full texts)
42
ArchiDok
4
more ...
less ...
Showing
141
-
150
of
120,735
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
141
The impact of emotional intelligence on customer satisfaction and repeat buying behavior among young consumers : an assessment of the moderating role of dental health consciousness
Bhalerao, Hemangi
;
Sharma, Kiran
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 88-108
Persistent link: https://www.econbiz.de/10011888104
Saved in:
142
(Im)personalization in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
Saved in:
143
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
144
Buyer behaviour modelling of rural online purchase intention using logistic regression
Arumugam, Thangaraja
;
Hameed, S. Shahul
;
Sanjeev, M. A.
- In:
International journal of management & enterprise …
22
(
2023
)
2
,
pp. 139-157
Persistent link: https://www.econbiz.de/10014316668
Saved in:
145
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
146
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
147
Internet service features and satisfaction among internet banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
148
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
149
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
150
A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
Saved in:
First
Prev
11
12
13
14
15
16
17
18
19
20
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->