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The influence of utilitarian value, hedonic value, social value, and perceived risk on customer satisfaction : survey of e-commerce customers in Indonesia

Evelina, Tri Yulistyawati; Kusumawati, Andriani; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 613-622

The purpose of this study is to build an understanding of the influence of utilitarian value, hedonic value, social value, and perceived risk on e-commerce customer satisfaction in Indonesia. Data was collected through an online survey and analyzed using Structural Equation Modeling (SEM) with...

Persistent link: https://www.econbiz.de/10012502304

Understanding the continuance of mobile financial services in Kenya : the roles of utilitarian, hedonic, and personal values

Omigie, Newman O.; Zo, Hangjung; Ciganek, Andrew P.; … - In: Journal of global information management : an official … 28 (2020) 3, pp. 36-57

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Premium private label : how product value, trust and category involvement influence consumers willingness to buy

Bertoli, Giuseppe; Busacca, Bruno; Imperato, Marta - In: Italian journal of marketing : ITJM 2020 (2020) 2/3, pp. 143-161

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Influencing factors on tourists' purchase intention for intangible cultural heritage souvenir : a case of Wangkui shadow souvenir

Liu, Haiying; Bunchapatanasakda, Chanchai; Zhang Chuantong - In: Modern economy 10 (2019) 11, pp. 2264-2282

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Cash on delivery as a determinant of e-commerce growth in emerging markets

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Juxtaposing impacts of social media interaction experiences on e-commerce reputation

Li, Xichen; Liao, Qinyu; Luo, Xin; Wang, Yaoyu - In: Journal of electronic commerce research : JECR 21 (2020) 2, pp. 75-95

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Is online consumers' impulsive buying beneficial for e-commerce companies? : an empirical investigation of online consumers' past impulsive buying behaviors

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The role of utilitarian and hedonic values on users' continued usage intention in a mobile hotel booking environment

Ozturk, Ahmet Bulent; Nusair, Khaldoon; Okumus, Fevzi; … - In: International journal of hospitality management 57 (2016), pp. 106-115

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Laddering the benefit-link-value of premium products : perception of Indian consumers on consumer packaged goods

Natarajan, Subhashree; Abdullah, T.K.T. Sheikh; Deepa, M. - In: International journal of applied management science 8 (2016) 1, pp. 83-91

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Do members want the bells and whistles? : understanding the effect of direct and partner benefits in hotel loyalty programs

Yoo, Michelle; Berezan, Orie; Krishen, Anjala S. - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1058-1070

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