Narrow search
Showing 11 - 20 of 240,422
Cover Image
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel; Otterbring, Tobias - In: Technological forecasting & social change : an … 189 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Cover Image
The impact of customer privacy concerns on service robot adoption intentions : a credence/experience service typology perspective
Yao, Qi; Hu, Chao; Zhou, Wenkai - In: Technological forecasting and social change : an … 198 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015076487
Cover Image
Embracing digital companions : unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Mehmood, Khalid; Kautish, Pradeep; Shah, Tejas R. - In: Journal of retailing and consumer services 79 (2024), pp. 1-17
Persistent link: https://www.econbiz.de/10015098491
Cover Image
Consumer resistance to service robots at the hotel front desk : a mixed-methods research
Wang, Xiaohui; Zhang, Zhenglan; Huang, Dan; Li, Zhiyong - In: Tourism management perspectives : TMP 46 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014310297
Cover Image
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham; Ozturk, Ahmet Bulent; Hacikara, Ahmet; … - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Cover Image
Pursuing the drivers of consumer behaviour toward service robots in the hotel industry
Soliman, Mohammad; Ivanov, Stanislav; Elgammal, Islam; … - In: International journal of hospitality management 120 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015071108
Cover Image
Understanding generation Z consumers' revisit intentions to robotic service restaurants
Gupta, Kriti Priya; Pande, Smriti - In: Young consumers : insight and ideas for responsible … 24 (2023) 3, pp. 331-351
Persistent link: https://www.econbiz.de/10014302695
Cover Image
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.; Zhang, Huiying; Lyu, Jiaying; Bai, Billy - In: International journal of hospitality management 108 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Cover Image
An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Cover Image
Applications and implications of service robots in hospitality
Tuomi, Aarni; Tussyadiah, Iis P.; Stienmetz, Jason - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 232-247
Persistent link: https://www.econbiz.de/10012520149