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A socio-cognitive approach to customer adherence in health care

Snell, Lan; White, Lesley; Dagger, Tracey - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 496-521

Persistent link: https://www.econbiz.de/10010371637

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209511

Managing service encounters with emotional intelligence

Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351

Persistent link: https://www.econbiz.de/10012115151

Engaging and retaining customers with AI and employee service

Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012390002

Elderly Customers' Reactions to Service Failures : The Role of Future Time Perspctive, Wisdom and Emotional Intelligence

Chaouali, Walid; Souiden, Nizar; Ringle, Christian M. - 2020

, wisdom and emotional intelligence were examined to delineate their impacts on the elderly’s responses to service failures … intelligence were found to directly and positively impact problem-solving complaining. Future time perspective, however, only had … an indirect effect on problem-solving complaining through wisdom and emotional intelligence.Originality/value: To the …

Persistent link: https://www.econbiz.de/10014093557

Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

Persistent link: https://www.econbiz.de/10013396024

The requisite role of emotional intelligence in customer service in the retail banking sector

Al Khoury, Grace; Thrassou, Alkis; Papasolomou, Ioanna; … - In: International journal of organizational analysis 31 (2023) 7, pp. 3315-3347

Persistent link: https://www.econbiz.de/10014432343

Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...

Kampani, Nidhi; Jhamb, Deepika - In: International journal of services, economics and management 12 (2021) 2, pp. 164-184

Persistent link: https://www.econbiz.de/10012613739

Customers' perception of fish fast-casual restaurants

Castellini, Alessandra; Samoggia, Antonella - In: Journal of food products marketing 24 (2018) 3, pp. 348-371

Persistent link: https://www.econbiz.de/10011880360

The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping

Kumar, R. Rajendra - In: International journal of business information systems : … 32 (2019) 4, pp. 438-459

Persistent link: https://www.econbiz.de/10012159043