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What enhances service delivery...
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Service quality
21,819
Dienstleistungsqualität
21,067
Qualitätsmanagement
16,945
Quality management
15,260
Krankenhaus
13,467
Dienstleistungssektor
12,473
Hospital
12,231
Service industry
11,467
Kenia
9,434
Kenya
8,898
Customer satisfaction
6,926
Kundenzufriedenheit
6,699
Deutschland
6,043
Germany
5,276
Theorie
5,152
Öffentliche Dienstleistung
5,104
Theory
5,069
Public services
4,991
Consumer behaviour
4,989
Konsumentenverhalten
4,933
Relationship marketing
4,762
Beziehungsmarketing
4,749
USA
4,332
United States
4,127
Health care
4,101
Gesundheitsversorgung
4,037
Innovation
3,483
Gesundheitswesen
3,315
Dynamic capabilities
3,249
Dynamische Kompetenzen
3,249
Health care system
3,126
Wirtschaftsprüfung
2,693
Financial audit
2,680
Innovationsmanagement
2,569
Industrie
2,555
Unternehmenserfolg
2,516
Firm performance
2,497
Innovation management
2,468
Manufacturing industries
2,456
Product quality
2,387
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Undetermined
22,447
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17,993
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Article
49,691
Book / Working Paper
31,912
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605
Other
43
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Article in journal
37,287
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37,287
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8,463
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8,463
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6,459
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6,459
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6,166
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5,492
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2,708
Thesis
2,000
Collection of articles of several authors
1,887
Sammelwerk
1,887
research-article
1,712
Case study
1,071
Fallstudie
1,071
Amtsdruckschrift
957
Government document
957
Aufsatzsammlung
936
Konferenzschrift
823
Bibliografie enthalten
510
Bibliography included
510
Conference proceedings
483
Conference paper
464
Konferenzbeitrag
464
Dissertation u.a. Prüfungsschriften
460
Statistik
443
Article
367
Statistics
337
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308
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229
case-report
228
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206
Ratgeber
171
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152
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130
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130
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127
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English
64,455
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11,264
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4,857
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657
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317
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212
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138
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130
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81
Portuguese
65
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60
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52
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39
Hungarian
29
Czech
27
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23
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22
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17
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13
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12
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11
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7
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1
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Antony, Jiju
173
Siciliani, Luigi
142
Miguel, Edward
108
Bruhn, Manfred
102
Kremer, Michael
102
Qaim, Matin
101
Dupas, Pascaline
91
Gaynor, Martin
91
Augurzky, Boris
81
Barrett, Christopher B.
76
Jayne, Thomas S.
74
Straume, Odd Rune
72
Propper, Carol
69
Bigsten, Arne
65
Devadasan, S. R.
62
Robinson, Jonathan
58
Talib, Faisal
58
Gallouj, Fai͏̈z
54
Teece, David J.
54
Mwabu, Germano M.
52
Gruber, Jonathan
51
Mattila, Anna S.
51
Gravelle, Hugh
50
Rahman, Zillur
50
Dranove, David
49
Han, Heesup
49
Shahin, Arash
48
Dale, Barrie G.
47
Edvardsson, Bo
47
Kessler, Daniel P.
47
Brekke, Kurt R.
46
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Witell, Lars
44
Rivkin, Steven G.
43
Stauss, Bernd
43
Town, Robert J.
43
Vogt, William B.
43
Mattoo, Aaditya
42
Staiger, Douglas
42
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Institution
All
National Bureau of Economic Research
510
OECD
204
World Bank
158
International Monetary Fund
138
Springer Fachmedien Wiesbaden
136
International Monetary Fund (IMF)
110
World Bank Group
75
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
72
IGI Global
56
International Labour Organization (ILO), United Nations
48
Department of Agricultural, Food and Resource Economics, Michigan State University
45
Hochschulrektorenkonferenz
42
Weltbank
41
Europäische Kommission
40
UNCTAD
37
Economics Research, World Bank Group
33
Organisation for Economic Co-operation and Development
33
W. Kohlhammer GmbH
32
African Association of Agricultural Economists - AAAE
31
Europäische Kommission / Statistisches Amt
30
Edward Elgar Publishing
28
Verlag Dr. Kovač
28
International Association of Agricultural Economists - IAAE
27
Deutschland / Statistisches Bundesamt
25
eSocialSciences
25
Central Bank of Kenya
24
Internationaler Währungsfonds
24
Deutsches Institut für Normung
23
Springer-Verlag GmbH
23
Agricultural and Applied Economics Association - AAEA
22
Deutsche Gesellschaft für Qualität
21
Kenia / Central Bureau of Statistics
21
Kenia / National Bureau of Statistics
21
Kenya Institute for Public Policy Research and Analysis
21
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
21
Nomos Verlagsgesellschaft
21
Verband der Automobilindustrie
21
International Labour Office
19
Harvard Institute for International Development
18
Overseas Development Institute
18
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
681
International journal of hospitality management
623
The service industries journal
573
International journal of productivity and quality management : IJPQM
555
The TQM journal : the international review of organizational improvement
517
NBER working paper series
510
Journal of business research : JBR
478
International journal of quality & reliability management
473
International journal of production research
472
Working paper / National Bureau of Economic Research, Inc.
441
NBER Working Paper
416
International Journal of Quality & Reliability Management
371
Journal of retailing and consumer services
362
SpringerLink / Bücher
356
International journal of production economics
351
Total quality management & business excellence
326
Health care management review : HCM review
297
European journal of operational research : EJOR
267
The journal of services marketing
262
International journal of contemporary hospitality management
240
The TQM Magazine
235
Quality management journal : QMJ
229
Discussion paper series / IZA
221
Industrial marketing management : the international journal for industrial and high-tech firms
214
Public management review
214
Journal of health economics
212
Health care management science
208
International journal of services and operations management
208
Journal of health organization and management
208
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
198
International journal of six sigma and competitive advantage : IJSSCA
190
International journal of quality and service sciences
189
The TQM Journal
184
World Bank E-Library Archive
183
Cogent business & management
182
Tourism management : research, policies, practice
180
Auditing : a journal of practice & theory
179
Working paper
174
Service business
169
Journal of hospitality marketing & management
167
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Source
All
ECONIS (ZBW)
72,733
USB Cologne (EcoSocSci)
2,981
Other ZBW resources
2,464
RePEc
2,457
EconStor
1,198
BASE
205
USB Cologne (business full texts)
121
OLC EcoSci
62
ArchiDok
30
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Showing
1
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10
of
82,251
Sort
relevance
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date (newest first)
date (oldest first)
1
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
2
Continuous improvement practice and the stages of service operations competitiveness : a
hospital
case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
3
Quality health care strategies in the improvement of service delivery at the national referral hospitals in
Kenya
Owino, Douglas Odhiambo
;
Kinoti, Mary Wanjiru
- In:
DBA Africa management review
5
(
2015
)
2
,
pp. 222-235
Persistent link: https://www.econbiz.de/10012250739
Saved in:
4
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
5
Influence of continuous quality improvement on patients' satisfaction within hospitals in Nairobi,
Kenya
Ntwiga, Pamleila Nkirote
;
Muchara, Maina
;
Kiriri, Peter
-
2019
Persistent link: https://www.econbiz.de/10012146093
Saved in:
6
Total quality management and sustainability in the public service sector : the mediating effect of service innovation
AlShehail, Ohoud Ali
;
Khan, Mehmood
;
Ajmal, Mian
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 382-410
Persistent link: https://www.econbiz.de/10013040708
Saved in:
7
TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.
;
Tuomi, Ville
;
Helo, Petri T.
;
Sandhu, …
- In:
International journal of information systems in the …
8
(
2016
)
1
,
pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
Saved in:
8
Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga
;
Brown, Steve
- In:
International journal of operations & production …
36
(
2016
)
11
,
pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
Saved in:
9
Analysis of public procurement planning practices on provision of quality health care services at Nakuru Level V
Hospital
,
Kenya
Kingo'ri, Francis Mathenge
;
Kwasira, Josphat
- In:
Journal of investment and management : JIM
5
(
2016
)
5
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011608066
Saved in:
10
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
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