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An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of business research : JBR 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
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Antecedents of Commitment and Trust in Customer-Supplier Relationships in High Technology Markets
de Ruyter, Ko; Moorman, Luci; Lemmink, Jos - In: Industrial marketing management : the international … 30 (2001) 3, pp. 271-286
Persistent link: https://www.econbiz.de/10006274071
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Moving beyond intuition-Managing allocation decisions in relationship marketing in business-to-business markets
Ouwersloot, Hans; Lemmink, Jos; de Ruyter, Ko - In: Industrial marketing management : the international … 33 (2004) 8, pp. 701-710
Persistent link: https://www.econbiz.de/10006241940
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High-Technology Service Innovation Success: A Decision-Making Perspective
van Riel, Allard Cr; Lemmink, Jos; Ouwersloot, Hans - In: The journal of product innovation management : an … 21 (2004) 5, pp. 348-359
Persistent link: https://www.econbiz.de/10006245040
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Warmth during non-productive retail encounters: the hidden side of productivity
Lemmink, Jos; Mattsson, Jan - In: International journal of research in marketing : IJRM ; … 15 (1998) 5, pp. 505
Persistent link: https://www.econbiz.de/10006197291
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Employee behavior, feelings of warmth and customer perception in service encounters
Lemmink, Jos; Mattsson, Jan - In: International journal of retail & distribution management 30 (2002) 1, pp. 18-33
Persistent link: https://www.econbiz.de/10006437420
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Consumers' trade-off between relationship, service package and price: An empirical study in the car industry
Odekerken-Schröder, Gaby; Ouwersloot, Hans; Lemmink, Jos; … - In: European journal of marketing : EJM 37 (2003) 1-2, pp. 219-242
Persistent link: https://www.econbiz.de/10006084804
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The power of perceived service quality in international marketing channels
Ruyter, Ko de; Wetzels, Martin; Lemmink, Jos - In: European journal of marketing : EJM 30 (1996) 12, pp. 22-38
Persistent link: https://www.econbiz.de/10006102517
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Competitive Reactions to Product Quality Improvements in Industrial Markets
Lemmink, Jos; Kasper, Hans - In: European journal of marketing : EJM 28 (1994) 12, pp. 50-68
Persistent link: https://www.econbiz.de/10006104703
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Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Jong, Ad de; Ruyter, Ko de; Lemmink, Jos - In: Journal of marketing 68 (2004) 2, pp. 18-35
Persistent link: https://www.econbiz.de/10005927930