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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry

Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015070775

The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers

Johansson, A. Elisabeth; Raddats, Chris; Witell, Lars - In: Journal of business research : JBR 98 (2019), pp. 328-338

Persistent link: https://www.econbiz.de/10012007247

How does customer involvement in service innovation motivate service innovation performance? : the roles of relationship learning and knowledge absorptive capacity

Xie, Xuemei; Wang, Hongwei; García, Javier Sendra - In: Journal of business research : JBR 136 (2021), pp. 630-643

Persistent link: https://www.econbiz.de/10012663243

Service relationships and the customer disengagement : engagement conundrum

Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806

Persistent link: https://www.econbiz.de/10011309054

Role of service characteristics in determining the degree of customer involvement : a typology

Chakraborty, Subhajit; Kaynak, Hale - In: International journal of services and standards 9 (2014) 1, pp. 3-18

Persistent link: https://www.econbiz.de/10011283344

The study of customer involved service innovation under the crowdsourcing : a case study of MyStarbucksIdea.com

Cui, Lixin; Liang, Yibao; Li, Yiling - In: Journal of industry - university collaboration : JIUC 2 (2020) 1, pp. 22-33

Purpose Service innovation is a key source of competence for service enterprises. Along with the emergence of … crowdsourcing platforms, consumers are frequently involved in the process of service innovation. In this paper, the authors describe … the crowdsourcing ideation website-MyStarbucksIdea.com-and find the motivations of customer-involved service innovation …

Persistent link: https://www.econbiz.de/10012257815

Impacts of investment attitude in service innovation

Ping-kuo, Chen - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 875-887

Persistent link: https://www.econbiz.de/10011388432

Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694

Persistent link: https://www.econbiz.de/10012794106

A comparative study on the strategic roles of service customer equity and innovation protection on firm performance

Angriawan, Arifin; Thakur, Ramendra; Baker, David S. - In: International marketing review 40 (2023) 6, pp. 1379-1408

Persistent link: https://www.econbiz.de/10014470380

Study on the strategy of customer participation in service innovation in virtual community

Zeng, Shi - In: Inventi impact: retailing & consumer services (2018) 4, pp. 198-204

Persistent link: https://www.econbiz.de/10012130316