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Service quality and store desi...
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121
A model linking store attributes, service quality and customer experience : a study among community pharmacies
Chan, Suz Jack
;
Ling, Tan Cheng
- In:
International journal of economics and management
10
(
2016
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011924923
Saved in:
122
The effects of apologies for service failures in the global online
retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
123
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
124
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
125
Transformative
retail
services : elevating loyalty through customer well-being
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Heidemann, F.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 198-206
Persistent link: https://www.econbiz.de/10011929978
Saved in:
126
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
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127
Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
128
Blueprint for
retail
website
design
: attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
129
Retail
service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market
Najib, Moh Farid
;
Sosianika, Adila
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10012168820
Saved in:
130
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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