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Analyzing systemic customer value in scalable business service

Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166

Persistent link: https://www.econbiz.de/10010412904

The revitalising effect of ISO 9001 on dissatisfied customers

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864

Persistent link: https://www.econbiz.de/10010393804

Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam

Van Dat Tran; Nhat Minh Trang Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 517-526

Persistent link: https://www.econbiz.de/10012670935

Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

Influence of self-service technology (SST) servicequality dimensions as a second-order factor onperceived value and customer satisfaction in amobile banking application

Leon, Myra V. de; Atienza, Ringgold P.; Susilo, Daniel - In: Cogent business & management 7 (2020) 1, pp. 1-17

Banks offer technology-based self-service banking such as mobile banking applications to keep up with technological advancement. The usage of this application requires quality service delivery. However, there is a dearth of literature on post-adoption and service quality assessment of mobile...

Persistent link: https://www.econbiz.de/10012626622

The role of customer engagement in the interrelationship process : moderating effect of customer experience

Ngo Hai Quynh; Ngo Pham Ngoc Nha; Nguyen Thanh Hoai; … - In: International journal of business innovation and … 23 (2020) 1, pp. 64-86

Persistent link: https://www.econbiz.de/10012271007

Do customer participation and cognitive ability influence satisfaction?

Jia, Jingdong; Wang, Jing - In: The service industries journal 36 (2016) 9/10, pp. 416-437

Persistent link: https://www.econbiz.de/10011579203

Investigating the impact of justice dimension and perceived value on customer satisfaction for sharing economy of accommodation

Cho, Yoon C.; Bokyeong, Kim - In: Journal of business & economics research 14 (2016) 4, pp. 153-170

Persistent link: https://www.econbiz.de/10011603796

Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

Persistent link: https://www.econbiz.de/10011593379

The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework

Wong, IpKin Anthony; Ji, Mingjie; Liu, Matthew Tingchi - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 4, pp. 563-586

Persistent link: https://www.econbiz.de/10011912254