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Influence of mechanism of patient-accessible hospital information system implementation on doctor-patient relationships : a service fairness perspective
Liang, Changyong; Gu, Dongxiao; Tao, Fangjin; Jain, … - In: Information & management : the internat. journal of … 54 (2017) 1, pp. 57-72
Persistent link: https://www.econbiz.de/10011650488
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Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.; Russell, Roberta S.; White, Sheneeta W. - In: International journal of quality & reliability management 33 (2016) 8, pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
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Antecedents to behavioural intentions in medical tourism
Anish, M. N.; Dhanish, P. B.; Sridharan, R. - In: International journal of management and decision making … 15 (2016) 3/4, pp. 308-335
Persistent link: https://www.econbiz.de/10011684775
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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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Key factors influencing patient loyalty
Lan, Yu-Li; Hung, Jia-Yi; Chen, Chien-Chih; Yao, Cheng-Wen - In: International journal of electronic customer … 10 (2016) 2/4, pp. 89-102
Persistent link: https://www.econbiz.de/10011687994
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Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena; Menachemi, Nir - In: Health care management review : HCM review 41 (2016) 4, pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
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Examination of the relationship between management and clinician perception of patient safety climate and patient satisfaction
Mazurenko, Olena; Richter, Jason; Kazley, Abby Swanson; … - In: Health care management review : HCM review 44 (2019) 1, pp. 79-89
Persistent link: https://www.econbiz.de/10011982157
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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Leveraging big data to balance new key performance indicators in emergency physician management networks
Foster, Krista; Penninti, Pooja; Shang, Jennifer; … - In: Production and operations management : the flagship … 27 (2018) 10, pp. 1795-1815
Persistent link: https://www.econbiz.de/10011970004
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CPOE-enabled coordination : appropriation for deep structure use and impacts on patient outcomes
Romanow, Darryl; Raina, Arun; Keil, Mark - In: Management information systems : mis quarterly 42 (2018) 1, pp. 189-212
Persistent link: https://www.econbiz.de/10011847686